Service Design - Intermediate

Deepening service design. Learning about service design practice beyond tools and methods, developing a professional mindset. We are launching a new course to move the discussion forward, going beyond the basics of personas and journey maps, we will explore critical perspectives into this fluid field, building on the contributions of London based leading agencies and practitioners, the latest academic research, real life clients and peer learning exchange.

The course will suit non-designers, creative professionals as well as people who are interested in applied design thinking. We ask participants to bring in their practical experience in improving existing services or designing new ones, sharing a case from their own practice, a problem or project that they are currently working on. The course aims to sharpen participants' points of view on service design, deepen their understanding and broaden their practice.

You will be working individually and in small teams engaging with hands-on activities and responding to a client brief. You will engage with a specific challenge and design a service-based response, which will be presented at the end of the course. Visiting service design practitioners, behavioural scientists and theatre makers will share their professional experience with the course participants providing mentoring support and workshop activities. In the past years we invited practitioners from thinkpublic, live|work, Participle, Engine, Uscreate, FutureGov, Sidekick Studios, Claro Partners, Snook, STBY, Esro, Innovation Unit, Design Council, the Helen Hamlyn Centre and Design Against Crime Research Centre. A networking event at the end of the course will give the students the opportunity to meet the local service design community.

Please note: This course is for students aged 18 and older