Service Now.com Admin Training (SERVICE NOW ADMIN)

Engage ESM Training

Course

In Slough

£ 850 VAT inc.

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Description

  • Type

    Course

  • Location

    Slough

  • Duration

    2 Days

Define Software as a Service and the ITIL processes provided by Service-now.com Describe the Service-now.com high level architecture Understand how functionality within Service-now.com releases are enabled Demonstrate how to navigate Service-now.com Set up users, groups and roles and security access controls Create tables, fields, forms, new applications and modules Use in. Suitable for: Anyone who requires a fundamental understanding of the administration of the toolset in terms of users, data and configuration / customisation of the applications.

Facilities

Location

Start date

Slough (Berkshire)
See map
Keypoint, 17-23 High Street, SL1 1DY

Start date

On request

About this course

You will benefit more from this course if you have a basic administrative understanding of the Service-now.com application but this is not essential. Familiarity with tool navigation would be useful.

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Course programme

Service-now.com built in ITIL v3® designed processes and applications provide organisations with full Service Management capability along with integration to other toolsets. This course will provide you with the understanding, knowledge and techniques required to fulfil your user administration requirements and to define the various applications available within Service-now.com as well as how these applications can be configured using available out of the box development techniques.

Course Objectives
  • Define Software as a Service and the ITIL processes provided by Service-now.com
  • Describe the Service-now.com high level architecture
  • Understand how functionality within Service-now.com releases are enabled
  • Demonstrate how to navigate Service-now.com
  • Set up users, groups and roles and security access controls
  • Create tables, fields, forms, new applications and modules
  • Use in built utilities to control the way data is displayed, managed and change / enhance tool Service-now.com functionality
  • Create email based notification's to send both internally and externally
  • Understand and set up graphical based workflows
  • Describe the Service Catalogue functionality and create catalogue items
  • Import data into Service-now.com from external data sources
  • Describe how to create Update Sets to enable the tracking of development changes
  • Describe Service-now.com's reporting capability, create a gauge and a simple report



Prerequisites
  • You will benefit more from this course if you have a basic administrative understanding of the Service-now.com application but this is not essential. Familiarity with tool navigation would be useful.


Who should attend
  • Anyone who requires a fundamental understanding of the administration of the toolset in terms of users, data and configuration / customisation of the applications.
.

See related categories

Service Now.com Admin Training (SERVICE NOW ADMIN)

£ 850 VAT inc.

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