PPi Learning Services

Servicing HP Desktops, Workstations & Notebooks

PPi Learning Services
In London and Telford

£750
+ VAT
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Important information

Typology Course
Location At 2 venues
Duration 3 Days
Description

The Servicing HP Desktops, Workstations and Notebooks course prepares service specialists for the remedial maintenance necessary to restore commercial hardware to operational levels. After students complete this course, they should be able to properly service HP commercial products.

Facilities (2)
Where and when
Starts Location
On request
London
3-5 Crutched Friars, EC3N 2HR, London, England
See map
On request
Telford
Host Computers, Haughton Hall, Haughton Lane, TF11 8HG, Shropshire, England
Starts On request
Location
London
3-5 Crutched Friars, EC3N 2HR, London, England
See map
Starts On request
Location
Telford
Host Computers, Haughton Hall, Haughton Lane, TF11 8HG, Shropshire, England

Questions & Answers

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Course programme

Course contentLesson 1 - Identifying HP products
  • Product lines
  • ID numbers
  • Software
  • Options/Accessories
  • Docking solutions
  • Security features
Lesson 2 - Tools and Utilities
  • POST
  • BIOSutilities
  • Diagnostics for Windows
  • Diagnostics Configuration Record Utility
  • Drive Protection System
  • Insight Management Agent for Clients
  • Insight Diagnostics for Workstations Edition
  • HP Total Care
  • System Software Manager
  • StorageWorks Library & Tape Tools
Lesson 3 - Support Resources
  • Contact HP
  • Support websites
  • Service documents
  • Resources on CD
  • Warranties
Lesson 4 - Install and configure
  • Restoring the OS
  • Drivers and patches
  • ConfiguringBIOS
  • Upgrade issues
  • Environment
Lesson 5 - Basic troubleshooting
  • Safety precautions
  • Preliminaries
  • HP six-step troubleshooting methodology
  • Basic issues
  • Diagnostics errors
Lesson 6 - Troubleshooting and repair
  • Power and chassis
  • System board and processor
  • Expansion interfaces
  • Storage
  • Memory
  • Graphics and audio
  • I/O devices
  • Networking connectivity
  • Docking and security

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