SIT50416 Diploma of Hospitality Management
Course
Blended learning in Sydney (Australia)
Description
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Type
Course
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Level
Intermediate
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Methodology
Blended
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Location
Sydney (Australia)
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Duration
Flexible
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
Aiming to succeed at a senior operations level? With no pre-requisites, prepare for roles where you’ll operate independently, take responsibility for others and make operational business decisions.
Facilities
Location
Start date
Start date
About this course
Minimum 18 years, Australian Year 11 or equivalent, successful completion of PTG’s LLN test and IELTS 5.5 or equivalent (unless exempted for visa application with the Department of Home Affairs)
Reviews
Subjects
- Hospitality
- Customer Service
- Participate
- Information
- Information Systems management
- Industry
- Social
- Social Media
- Cultural
- Cultural Awareness
- Safety
- Customers
Course programme
- Communication and teamwork
- Client and customer service
- Management and leadership
- Information technology
- Communication technology
- Governance and legal compliance
Units of Competency
- Participate in safe work practices
- Source and use information on the hospitality industry
- Show Social and Cultural sensitivity
- Work effectively with others
- Identify hazards, assess and control safety risks
- Use hygienic practice for hospitality service
- Coach others in job skills
- Provide Service to Customers
- Maintain cleaning storage areas
- Clean Glass surfaces
- Maintain hard Floor Surfaces
- Maintain carpeted floors
- Prepare rooms for guests
- Provide housekeeping services to guests
- Work effectively in hospitality services
- Manage diversity in the workplace
- Manage Conflict
- Implement and monitor work health and safety practices
- Lead and manage People
- Enhance customer service experiences
- Develop and manage quality customer service practices
- Research and comply with regulatory requirements
- Roster Staff
- Establish and conduct business relationships
- Manage operational plan
- Monitor work operations
- Manage finances within a budget
- Prepare and monitor budgets
Additional information
SIT50416 Diploma of Hospitality Management