Social Housing

Understand the structure and purpose of social housing services
Learn tenancy management, allocation and resident support
Handle complaints, conflicts and anti-social behaviour effectively
Apply safeguarding, equality, health and safety principles
Improve communication, customer service and report writing skills
Maintain records, monitor compliance and meet organisational standards

This course is designed for anyone interested in working in housing, community support or tenancy services. It suits learners who want to begin a new career, as well as people already employed in related sectors who wish to upskill. Ideal learners include aspiring housing officers, tenancy support workers, neighbourhood advisors, letting staff, and community engagement teams. It is also suitable for volunteers or those working with vulnerable groups in a supported living environment.

The course is relevant to local authorities, housing associations and charities where strong communication, organisation and problem-solving are required. Those looking to change career, return to work, or build confidence in a professional setting will find this course accessible and rewarding. The training gives a strong foundation in key responsibilities, making it useful for anyone involved in resident queries, property standards, complaints, or tenancy liaison. No previous experience is required, and learners can study at their own pace.

There are no formal entry requirements for this course. It is suitable for learners aged 16 and above who are interested in social housing or community-based roles. A good standard of English, numeracy and IT skills is recommended to complete the learning materials, assessments and online activities. All study is delivered online, so learners will benefit from access to a computer, tablet or smartphone with an internet connection. Motivation, commitment and a willingness to learn will help learners gain the most from the course.

Upon successful completion of the Social Housing Management, you will qualify for a UK and internationally recognised professional certification. You may also choose to formalise your achievement by obtaining your PDF Certificate for £9 or a Hardcopy Certificate for £15.

This course offers flexible, self-paced learning that allows students to study at a convenient time. The modules are designed by experts and focus on real workplace skills, including communication, tenancy support and effective service delivery. Learners can progress with confidence, supported by clear guidance and structured content. The knowledge gained can be applied across local authorities, housing associations and community-based roles. Completion of the course enhances a CV and shows commitment to professional development in a respected sector. The learning approach is accessible for beginners and helps learners build practical understanding that supports career progression.

Yes. The course is designed to be accessible for learners with no previous experience. The modules explain each topic clearly, with examples that help build confidence in social housing roles. Learners follow a structured path covering tenancy management, communication, safeguarding and compliance, making it ideal for anyone starting a new career or returning to work. The content suits a wide range of backgrounds and is presented in a friendly, step-by-step format.