Stepping Up Into a Supervisory Role

Delivered for you in house for up to 12 people

Who would benefit from this programme

This course is typically for aimed at members of staff making that transition from team member to team leader, new supervisors or those about to be promoted into the role. This programme will outline the key roles and functions of the supervisor’s job. We will use a range of practical exercises to help delegates relate the learning back into their workplace.Delegates learn the skills and techniques needed to support effective performance in the job. Delegating, giving feedback, handling difficult situations and coaching are introduced and practised.Learning outcomes

At the end of this programme you will be able to:

• Use the skills and techniques needed to support effective performance in the job
• Delegate and give feedback to your staff
• Handle difficult situations
• Understand team roles
• Understand what motivates people
• Set SMART goals

Topics Include

• The Supervisor's Role
• Defining the job
• The 'hands off' versus the 'hands on' role
• Identifying alternative styles of management and leadership
• Firefighting or delegation
• Planning and Organising
• Planning tasks
• Setting objectives
• Prioritising goals
• Managing time
• Managing resources
• Agreeing and meeting deadlines
• Solving problems Making decisions
• Accepting and sharing responsibility for achieving the task.
• Managing the Team
• Communicating clearly
• Giving instructions
• Delegating effectively
• Co-ordinating team goals and team effort.
• Team Skills
• Leading the team
• Different roles within the team
• Creating and sustaining morale
• Motivating staff
• Handling conflict within the team.

Monitoring and Evaluating Performance

• Factors which affect performance
• Why people achieve
• Why others fail to meet required standards
• Evaluating results
• Improving performance through praisePersonal Awareness:
• Considering your own management style
• The effect of personality
• Avoiding personality clashes
• How to manage confrontation.Giving constructive criticism
• Handling discipline assertively