Successful Supervisory Management

Successful Supervisory Management

Learning objectives:

• Gain more confidence in managing relationships with your team
• Understanding of the key responsibilities and expectations of management and have the practical tools to fulfil these needs
• Gain "buy-in" to team decisions and help individuals take ownership of decisions
• Manage your time and your team's time better
• Recognise motivational influences and promote these to ensure maximum productivity from the team
• Develop the individuals in the team and therefore boost confidence
• Delegate effectively and therefore achieve tasks in a more efficient and effective way
• Handle difficult situations with individuals and take corrective control.
  Course Content:
• Pitfalls in modern management - the feelings they create and the impact on productivity
• Defining the purpose, responsibilities and expectations of management in relation to the task, the team and the individual
• Management style - identification of three key management behaviours, how to develop them and when to use them
• Developing a more participative style through facilitation techniques
• Time management for managers - how to prioritise the tasks of the team
• The performance management cycle - creating clarity within the role and understanding the importance of indicators within performance management
• Using SMARTER objectives to create goals and objectives
• Feedback - the golden rules of feedback for peak performance
• Analysing feedback - the delivery of good and bad news
• Dealing with difficult situations - how to handle situations assertively, whilst ensuring that the relationship is maintained
• How to develop the capability of individual team members - an introduction to the fundamentals of coaching

Further developments: Advanced Supervisory Management, Successful Supervisory Management Review Day.