Supervising Others
Training
In Newcastle Upon Tyne
Description
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Type
Training
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Level
Intermediate
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Location
Newcastle upon tyne
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Duration
1 Day
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Start date
Different dates available
Become an efficient and proficient Supervisor with this workshop. The course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.
Important information
Documents
- Course content
Facilities
Location
Start date
Start date
About this course
The course is suitable for individuals who are in a new supervisory role or more experienced supervisors needing a refresher course.
There are no prerequisites for this course.
Certificate of participation can be obtained if required.
On receiving your request we will contact you to explain course content, including course dates and payment options.
Reviews
Subjects
- Conflict
- Approach
- Team Training
- Supervisor
- Supervising Others
- Supervision Role
- Delegation
- Conflict Resolution
- New supervisor
- Implementing Delegation
- Delegating Skills
- Management Development
Teachers and trainers (1)
Chris Edmondson
IT Trainer
Course programme
The topics covered are as follows:
1 Getting Started
· Icebreaker
· Ground rules
· The parking lot
· Workshop objectives
· Action plans and evaluation forms
2 Setting Expectations
· Defining the requirements
· Identifying Opportunities for Improvement & Growth
· Setting Verbal Expectations
· Putting Expectations in Writing
3 Setting Goals
· Understanding cascading Goals
· Setting SMART Goals
· Helping others set goals
4 Assigning Work
· General Principles
· The Dictatorial Approach
· The Apple-Picking Approach
· The Collaborative Approach
5 Degrees of Delegation
· Level One: Complete Supervision
· Level Two: Partial Supervision
· Level Three: Complete Independence
6 Implementing Delegation
· Deciding to Delegate
· To Whom Should You Delegate
· Providing Instructions
· Monitoring the Results
· Troubleshooting Delegation
7 Providing Feedback
· Characteristics of Good Feedback
· Feedback Delivery Tools
· Informal Feedback
· Formal Feedback
8 Managing Your Time
· The 80/20 rule
· Prioritizing With the Urgent-Important Matrix
· Using a Productivity Journal
· Using Routines to Simplify Your Workday
9 Resolving Conflict
· Using a Conflict Resolution Process
· Maintaining Fairness
· Seeking Help Within the Team
· Seeking Help Outside the Team
10 Tips for Special Situations
· What To Do If You’ve Been Promoted From Within The Team
· What To Do If You’re Leading a Brand New Team
· What To Do If You’re Taking on an Established Team
11 A Survival Guide for the new Supervisor
· Ask the Right Questions of the Right People
· Go to Gemba
· Keep Learning
12 Wrapping Up
· Words from the Wise
· Review of Parking Lot
· Lessons Learned
· Completion of Action Plans and Evaluations
Supervising Others