Team Leader / First Line Manager – Management and Leadership Development Programme - Dubai - $3,400 + VAT

What will it cover?

How to become an inspirational leader

• The difference between leadership and management
• The role of trust and respect in effective team leadership
• Identifying your leadership style

How to build a successful team

• The key characteristics of groups and teams
• The stages of team development and the practical actions a manager can take
• The dynamics of effective teams
• Team roles
• Building a balanced team to achieve SMART objectives
• How create a culture of clear accountability

The manager as an effective communicator

• The importance of open communication
• Communication using empathy and building effective relationships in the team
• Keeping your team informed
• Using social/behavioural styles effectively
• Maintaining confidentiality
• The effects of attitudes, perception and cultures on interpretation when communicating in the workplace
• How to build relationships that create trust, open dialogue, and full transparency

Driving performance through motivation

• The purpose and benefits of appraisals and performance reviews
• Roles and responsibilities of individuals in appraisals and performance reviews
• Conducting the appraisal interview
• Providing feedback and motivation during performance review
• How to make decisions that are based on productivity, not politics
• Monitoring performance throughout the year

How to give and receive feedback

• The importance of feedback to improve communication and performance
• Feedback techniques to motivate and increase performance
• Inviting and accepting feedback to improve your own performance

How to deal with Conflict Management

• Identify causes of conflict at work
• Describe the stages in the development of conflict
• Explain the effects of conflict on individual and team performance at work
• Explain a recognised technique to minimise and resolve conflict in the workplace
• Describe how to promote a positive atmosphere in order to minimise the adverse effects of
  conflict in the workplace
• How to use assertiveness to drive outcomes and the ability to overcome adversity and resistance

The Team Leader / First Line Manager – Management and Leadership Development Programme is a fantastic grounding for any team leader/first line manager who wishes to learn some of the basic principles of team leadership/line management.

One of the main objectives for learners attending this course is to learn how to communicate effectively and build trust and commitment within their teams. This course provides this in addition to the key principles on performance management.

Results Driven Group Certification

Each delegate will receive a Results Driven Group personalised certificate at the end of the
programme.