Team Leading - Apprenticeship - Level 2

To achieve the L2 Diploma in Team Leading, learners must complete a minimum of 40 credits. 22 credits from mandatory units, a minimum of 12 credits from Group B optional units and a maximum 6 credits from Group C optional units. A minimum of 40 credits must be achieved through the completion of units at Level 2 or above.

Information regarding unit credits can be found at http://www.ncfe.org.uk/qualification-search/ncfe-level-2-diploma-in-team-leading-1670.aspx

Units for the Diploma are as follows:
Mandatory Group A
Manage personal performance and development
Communicate work-related information
Lead and manage a team
Principles of team leading
Understand business

Optional Group B
Develop working relationships with colleagues
Principles of equality and diversity in the workplace
Promote equality, diversity and inclusion in the workplace
Manage team performance
Manage individuals’ performance
Chair and lead meetings
Manage conflict within a team
Procure products and/or services
Collaborate with other departments
Participate in a project
Encourage innovation
Contribute to meetings in a business environment

Optional Group C
Health and Safety Procedures in the Workplace
Store and retrieve information
Handle mail
Employee rights and responsibilities
Deliver customer service
Understand customers
Resolve customer service problems
Negotiate in a business environment
Develop a presentation
Deliver a presentation
Resolve customers’ complaints

The remaining credits making up the Apprenticeship are from ERR and functional skills in Maths, English and ICT.

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