Team Leading Level 2

Assessment:

All candidates are assessed on the job using a range of methods including; observation, discussion, questioning and witness testimony. This will confirm the candidate´s competence to perform a range of tasks as dictated in the NVQ standards. Candidates plan a programme of further development and assessment with their Assessor and compile a portfolio of evidence to prove that they are competent and knowledgeable in their work role.

Candidates also receive one to one feedback, support and learning following every assessment visit. This feedback is also provided to the employer to use as part of the internal development process.

The course content includes:

• Managing resources
• Providing Leadership for the team
• Developing productive working relationships
• Managing Health and Safety in the workplace
• Coaching and Mentoring
• Monitoring team and individual performance
• Allocating and checking work
• Delegation
• Encouraging innovation in the team
• Resolving customer service problems

EMPLOYER BENEFITS:

• SKILLED/QUALIFIED WORK FORCE
• MOTIVATED WORK FORCE
• IMPROVED STAFF RETENTION
• DELEGATED RESPONSIBILTY

LEARNER BENEFITS:

• RECOGNISED QUALIFICATION
• IMPROVED CONFIDENCE
• PROMOTION OPPORTUNITIES
• DEVELOPING INTERPERSONAL SKILLS
• IMPROVED ORGANISATIONAL SKILLS
• CLEAR PROGRESSION ROUTES
• EXCELLENT FOUNDATION FOR PROFESSIONAL DEVELOPMENT