Telemarketing Professional
Short course
Inhouse
Description
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Type
Short course
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Methodology
Inhouse
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Duration
1 Day
To understand the processes involved in effective telephone selling.. To develop delegates' skills in listening and questioning.. To help delegates the need for preparation.. To enable delegates to improve their sales results. Suitable for: Telemarketing professionals
Reviews
Course programme
Telemarketing Professional
· Benefits of attending:
· High quality training by experienced telesales professional
· Practical exercises to support the learning process
· Training can be geared to your individual organisation's situation
Outline of programme
On this workshop, you will learn:
· How to be prepared
· The importance of personal planning
· The difference between telephone sales, telemarketing and telephone research
· The importance of the first 15 seconds
· Good times, bad times, unexpected times - which is best?
· Key words and phrases
· Structuring the call
· Getting past the gate-keeper
· Positive reinforcement
· Establishing needs
· Building a case
· Overcoming objections
* Listening - the forgotten art
* How to recognise buying signals
* Tracking the decision maker
* Closing techniques
Duration:This course normally operates as a 1 day course, depending on the depth required and issues which need to be covered. It can also be run as part of a series, together with Selling for Success, Advanced Selling Skills, Negotiating to Win, and Marketing for Success.
Telemarketing Professional