Train the Trainer Serenity: How to Handle Challenging People

Welcome to Serenity 1 lecture 14:06 Introduction and Welcome Challenging attitudes exist in every boardroom, audience and classroom. You're about to learn what causes these attitudes and find out how to address them so you can maintain control of even the most challenging participants. Welcome to Serenity 1 lecture 14:06 Introduction and Welcome Challenging attitudes exist in every boardroom, audience and classroom. You're about to learn what causes these attitudes and find out how to address them so you can maintain control of even the most challenging participants. Introduction and Welcome Challenging attitudes exist in every boardroom, audience and classroom. You're about to learn what causes these attitudes and find out how to address them so you can maintain control of even the most challenging participants. Introduction and Welcome Challenging attitudes exist in every boardroom, audience and classroom. You're about to learn what causes these attitudes and find out how to address them so you can maintain control of even the most challenging participants. Introduction and Welcome Challenging attitudes exist in every boardroom, audience and classroom. You're about to learn what causes these attitudes and find out how to address them so you can maintain control of even the most challenging participants. Introduction and Welcome Challenging attitudes exist in every boardroom, audience and classroom. You're about to learn what causes these attitudes and find out how to address them so you can maintain control of even the most challenging participants. Challenging attitudes exist in every boardroom, audience and classroom. You're about to learn what causes these attitudes and find out how to address them so you can maintain control of even the most challenging participants. Challenging attitudes exist in every boardroom, audience and classroom. You're about to learn what causes these attitudes and find out how to address them so you can maintain control of even the most challenging participants. Stop Interruptions 3 lectures 42:31 Hog-Tie the Talk Hogs Talk Hogs really need attention, and they absolutely will find a way to get it, even, if necessary, with bad behavior such as constantly interrupting the training by jumping in with questions and comments at inappropriate times. The key is to work with that need: feed it when they are behaving appropriately and ignore them when they're not. They'll get the message quickly. Give the Experts the Spotlight Like any class, but probably in greater proportion, experts may include some trainees who want control and will attempt to take it if it's not given. Simmer Down the Know-it-Alls Know-it-alls are similar to experts, except they don't actually know nearly as much. Stop Interruptions 3 lectures 42:31 Hog-Tie the Talk Hogs Talk Hogs really need attention, and they absolutely will find a way to get it, even, if necessary, with bad behavior such as constantly interrupting the training by jumping in with questions and comments at inappropriate times. The key is to work with that need: feed it when they are behaving appropriately and ignore them when they're not. They'll get the message quickly. Give the Experts the Spotlight Like any class, but probably in greater proportion, experts may include some trainees who want control and will attempt to take it if it's not given. Simmer Down the Know-it-Alls Know-it-alls are similar to experts, except they don't actually know nearly as much. Hog-Tie the Talk Hogs Talk Hogs really need attention, and they absolutely will find a way to get it, even, if necessary, with bad behavior such as constantly interrupting the training by jumping in with questions and comments at inappropriate times. The key is to work with that need: feed it when they are behaving appropriately and ignore them when they're not. They'll get the message quickly. Hog-Tie the Talk Hogs Talk Hogs really need attention, and they absolutely will find a way to get it, even, if necessary, with bad behavior such as constantly interrupting the training by jumping in with questions and comments at inappropriate times. The key is to work with that need: feed it when they are behaving appropriately and ignore them when they're not. They'll get the message quickly. Hog-Tie the Talk Hogs Talk Hogs really need attention, and they absolutely will find a way to get it, even, if necessary, with bad behavior such as constantly interrupting the training by jumping in with questions and comments at inappropriate times. The key is to work with that need: feed it when they are behaving appropriately and ignore them when they're not. They'll get the message quickly. Hog-Tie the Talk Hogs Talk Hogs really need attention, and they absolutely will find a way to get it, even, if necessary, with bad behavior such as constantly interrupting the training by jumping in with questions and comments at inappropriate times. The key is to work with that need: feed it when they are behaving appropriately and ignore them when they're not. They'll get the message quickly. Talk Hogs really need attention, and they absolutely will find a way to get it, even, if necessary, with bad behavior such as constantly interrupting the training by jumping in with questions and comments at inappropriate times. The key is to work with that need: feed it when they are behaving appropriately and ignore them when they're not. They'll get the message quickly. Talk Hogs really need attention, and they absolutely will find a way to get it, even, if necessary, with bad behavior such as constantly interrupting the training by jumping in with questions and comments at inappropriate times. The key is to work with that need: feed it when they are behaving appropriately and ignore them when they're not. They'll get the message quickly. Give the Experts the Spotlight Like any class, but probably in greater proportion, experts may include some trainees who want control and will attempt to take it if it's not given. Give the Experts the Spotlight Like any class, but probably in greater proportion, experts may include some trainees who want control and will attempt to take it if it's not given. Give the Experts the Spotlight Like any class, but probably in greater proportion, experts may include some trainees who want control and will attempt to take it if it's not given. Give the Experts the Spotlight Like any class, but probably in greater proportion, experts may include some trainees who want control and will attempt to take it if it's not given. Like any class, but probably in greater proportion, experts may include some trainees who want control and will attempt to take it if it's not given. Like any class, but probably in greater proportion, experts may include some trainees who want control and will attempt to take it if it's not given. Simmer Down the Know-it-Alls Know-it-alls are similar to experts, except they don't actually know nearly as much. Simmer Down the Know-it-Alls Know-it-alls are similar to experts, except they don't actually know nearly as much. Simmer Down the Know-it-Alls Know-it-alls are similar to experts, except they don't actually know nearly as much. Simmer Down the Know-it-Alls Know-it-alls are similar to experts, except they don't actually know nearly as much. Know-it-alls are similar to experts, except they don't actually know nearly as much. Know-it-alls are similar to experts, except they don't actually know nearly as much. Handle Negativity 4 lectures 45:17 Placate Resenters - Part 1 Resenters often are people who were required to attend, and they resent it. They come with an attitude that is not conducive to learning or to useful dialogue. Placate Resenters - Part 2 Resenters often are people who were required to attend, and they resent it. They come with an attitude that is not conducive to learning or to useful dialogue. Handle the Fault-Finders Faultfinders are another category of a negative person. Dreikurs would probably say that they are feeling robbed of power. They are reluctant to try something new and doubt it will work as promised. Shut Down the Hecklers Hecklers are a combination of a Talk Hog and a Resenter. They often sit in the back of the room, making disparaging comments about the material or the trainer. Handle Negativity 4 lectures 45:17 Placate Resenters - Part 1 Resenters often are people who were required to attend, and they resent it. They come with an attitude that is not conducive to learning or to useful dialogue. Placate Resenters - Part 2 Resenters often are people who were required to attend, and they resent it. They come with an attitude that is not conducive to learning or to useful dialogue. Handle the Fault-Finders Faultfinders are another category of a negative person. Dreikurs would probably say that they are feeling robbed of power. They are reluctant to try something new and doubt it will work as promised. Shut Down the Hecklers Hecklers are a combination of a Talk Hog and a Resenter. They often sit in the back of the room, making disparaging comments about the material or the trainer. Placate Resenters - Part 1 Resenters often are people who were required to attend, and they resent it. They come with an attitude that is not conducive to learning or to useful dialogue. Placate Resenters - Part 1 Resenters often are people who were required to attend, and they resent it. They come with an attitude that is not conducive to learning or to useful dialogue. Placate Resenters - Part 1 Resenters often are people who were required to attend, and they resent it. They come with an attitude that is not conducive to learning or to useful dialogue. Placate Resenters - Part 1 Resenters often are people who were required to attend, and they resent it. They come with an attitude that is not conducive to learning or to useful dialogue. Resenters often are people who were required to attend, and they resent it. They come with an attitude that is not conducive to learning or to useful dialogue. Resenters often are people who were required to attend, and they resent it. They come with an attitude that is not conducive to learning or to useful dialogue. Placate Resenters - Part 2 Resenters often are people who were required to attend, and they resent it. They come with an attitude that is not conducive to learning or to useful dialogue. Placate Resenters - Part 2 Resenters often are people who were required to attend, and they resent it. They come with an attitude that is not conducive to learning or to useful dialogue. Placate Resenters - Part 2 Resenters often are people who were required to attend, and they resent it. They come with an attitude that is not conducive to learning or to useful dialogue. Placate Resenters - Part 2 Resenters often are people who were required to attend, and they resent it. They come with an attitude that is not conducive to learning or to useful dialogue. Resenters often are people who were required to attend, and they resent it. They come with an attitude that is not conducive to learning or to useful dialogue. Resenters often are people who were required to attend, and they resent it. They come with an attitude that is not conducive to learning or to useful dialogue. Handle the Fault-Finders Faultfinders are another category of a negative person. Dreikurs would probably say that they are feeling robbed of power. They are reluctant to try something new and doubt it will work as promised. Handle the Fault-Finders Faultfinders are another category of a negative person. Dreikurs would probably say that they are feeling robbed of power. They are reluctant to try something new and doubt it will work as promised. Handle the Fault-Finders Faultfinders are another category of a negative person. Dreikurs would probably say that they are feeling robbed of power. They are reluctant to try something new and doubt it will work as promised. Handle the Fault-Finders Faultfinders are another category of a negative person. Dreikurs would probably say that they are feeling robbed of power. They are reluctant to try something new and doubt it will work as promised. Faultfinders are another category of a negative person. Dreikurs would probably say that they are feeling robbed of power. They are reluctant to try something new and doubt it will work as promised. Faultfinders are another category of a negative person. Dreikurs would probably say that they are feeling robbed of power. They are reluctant to try something new and doubt it will work as promised. Shut Down the Hecklers Hecklers are a combination of a Talk Hog and a Resenter. They often sit in the back of the room, making disparaging comments about the material or the trainer. Shut Down the Hecklers Hecklers are a combination of a Talk Hog and a Resenter. They often sit in the back of the room, making disparaging comments about the material or the trainer. Shut Down the Hecklers Hecklers are a combination of a Talk Hog and a Resenter. They often sit in the back of the room, making disparaging comments about the material or the trainer. Shut Down the Hecklers Hecklers are a combination of a Talk Hog and a Resenter. They often sit in the back of the room, making disparaging comments about the material or the trainer. Hecklers are a combination of a Talk Hog and a Resenter. They often sit in the back of the room, making disparaging comments about the material or the trainer. Hecklers are a combination of a Talk Hog and a Resenter. They often sit in the back of the room, making disparaging comments about the material or the trainer. Manage Inattention