Communication Skills Training Norfolk

...to recognise and apply effective presentation techniques. Assumed Knowledge: No previous knowledge is required. Course Outline: Introduction · When do you use your skills?...

...and non verbal communication • Understanding self and others • Avoiding confrontation and resolving conflict • Authority and assertiveness • Influencing...

...the most of every customer contact and to delight your customers.In this interactive and practical workshop you will gain the understanding...

...3. Could benefit from maintaining a positive, calm approach when faced with challenging situations or difficult people? 4. Could say 'no' to colleagues'...