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Training and Development in the Hospitality Industry

University of Derby online learning

Course

Online

£ 95 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    Flexible

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

Organisations operating in the hospitality sector are in the business of serving people, be that through food, drink, accommodation or a combination of these and a range of other services.

Those who work within hospitality, regardless of job function, play an essential role in the overall customer experience. The ability to recognise the role and level of influence that each member of the team has on the customer experience can have a major impact on business prosperity and reputation.

This self-guided course offers useful insight into the learning, training and development needs within the hospitality industry. It highlights the importance of investing in workforce development and the value of staff training along with the benefits of training and development and continuous professional development for organisations and individuals alike.

About this course

Learn how to critically identify training cycles and distinguish between different training needs at organisational, departmental and individual level
Plan and design a successful training programme that identifies performance gaps
Learn how to evaluate a training programme and identify issues related to the training cycle

Though open to anyone, this CPD course is ideally suited to a wide range of job roles within the hospitality and events sector. It will be of particular interest to people in roles such as:

General managers
Independent restaurant owners/ managers
Managers and supervisors
Restaurant staff
Staff in food and beverage departments in hotels
Sommeliers
Restaurant trainers
Head waiters/ maitre’d
Hospitality and culinary arts teachers
Teaching/ training assistants
Students studying subject relating to hospitality, events and restaurant operations

The course is widely available for anyone to take part in regardless of age, location or education status.

However, there are some basic requirements. You will need access to the internet whether it is on your PC, tablet, mobile or other electronic devices, as well as a valid email address to register with our online learning environment in order to take part in the course.

You will need to agree to the terms and conditions before you start the course which will be available when you enrol.

We are proud to be an accredited provider of the CPD Standards Office for our online short courses and free courses, demonstrating that they conform to CPD best practice and are appropriate for inclusion in a formal CPD record.

A flexible course that fits in with working and family life
This learner led course is open for continuous enrolment, which means it can be studied at any time and delivered 100% online, allowing you to manage your studies around work and family commitments. This is a self-guided course which involves reflective activities to assess subject understanding. Our online CPD courses are designed to be intellectually stimulating, thought provoking and rewarding.

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Subjects

  • Learning and Development
  • Industry
  • Hospitality
  • Professionally
  • Approximately
  • Training
  • Organisational
  • Departmental
  • Turnover
  • Skills

Course programme

Course units

The course is made up of 4 units, each will require approximately 5 hours of study.

Unit content is guided by professionally recognised theory and evidence:

Unit 1 - Introduction to training

This unit looks at how to identify organisational or departmental training needs and discuss critical issues related to skills gaps and labour turnover.

Unit 2 - Designing a training programme

This unit looks at theoretical and practical concepts that highlight the importance of training, by looking at cost, time and organisational resources. You will look at how to plan and design effective training programmes using Kolb’s model and will consider how to conduct a training session within the hospitality industry.

Unit 3 - Managing a training programme

In this unit, you will reflect on how to prepare employees to perform the duties within their job description. Building on what is covered in unit 1 and 2, you will also pay close attention to the essence of job instruction, lectures and demonstrations, mentoring and coaching. The unit deconstructs the key role of a trainer and the importance of such a role within an organisation.

Unit 4 - Evaluating a training programme

This unit looks at identifying issues related to the training cycle. You will explore the three stages of training evaluation as well as how to monitor and measure performance against key performance indicators (KPI). The unit will also look at the evaluation of continuing knowledge acquisition, learning and development whilst considering an individual’s future career growth.

See related categories

Training and Development in the Hospitality Industry

£ 95 VAT inc.

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