Transport Management for Operational Supervisors

Course review:

The transport component of the supply operations budget is often the largest single item and, as it responds to indirect demand, one of the most neglected in managerial terms

Boost the professionalism of your frontline operational transport staff by giving them:

• Underpinning knowledge of the technical and regulatory aspects of your transport business
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• The knowledge and skills necessary to provide and manage a first class transport service.
• The ability to convince their customers that the service they receive is exactly what they want!.

This course provides transport line managers and supervisors with the skills and knowledge necessary to support competent operational decision making, resulting in a high level of customer needs satisfaction at a low unit cost of transport, whilst paying due attention to the overriding needs of HSE.

The course enables participants to:

• Explain the main features of relevant transport modes and make sound decisions on modal choice for each movement.
• Exercise judgement in the selection of best technical solution to transport problems.
• Demonstrate an appropriate level of knowledge of the regulatory framework within which your transport operations are conducted.
• Effectively manage transport service contracts and contractors.
• Supervise vehicle loading and load security.
• Create safe and effective journey plans and supervise operations in accordance with the HSE policy, industry best practice and local legislation.
• Create efficient and cost effective transport schedules using manual methods and understand the role of IT systems in transport scheduling.
• Contribute to the development, planning and monitoring of transport operating budgets using fixed and flexible budget techniques.
• Calculate the cost of the transport services provided and relate this to units of output and traffic volume.
• Relate provision of transport to customer requirements and make sound judgements regarding prioritisation.
• Communicate effectively with transport users.
• Manage the relationship with their customers to ensure the highest level of satisfaction.