Travel Agency Procedures
Short course
In London
Description
-
Type
Short course
-
Location
London
Facilities
Location
Start date
Start date
Reviews
Course programme
A modern travel agency requires staff to be professionally trained in many aspects of organising travel arrangements as well as having the necessary customer skills.
Programme Content
- Travel Industry Overview
- The Retail Travel Agent
- The Business Travel Agent
- Call Centre Operations
- Legal Obligations
- Holiday Brochures
- Brochure Costing
- Ski Holidays
- Cruises and Ferries
- Ancillary Services
- The Booking Process
- Customer Service and Selling Skills
Daytime
Mode of Study
- 12 weeks
- 1½ days per week
Evenings
Mode of Study
- 10 weeks
- 2 evenings per week
Saturdays
Mode of Study
- 14 weeks
- every Saturday
Travel Agency Procedures