Travel and Tourism (Level 2)

Key Topics Module 1 - Introductions Module 2 - The travel and tourism industry Module 3 - The structure of the international travel and tourism industry Module 4 - Social, cultural, economic and environmental impact of travel and tourism Module 5 - The role of national governments in forming tourism policy and promotion Module 6 - The patterns of demand for international travel and tourism Module 7 - Features of worldwide destinations Module 8 - Knowledge of the main global features Module 9 - Awareness of different time zones and climate Module 10 - Travel and tourism destinations Module 11 - Features which attract tourists to a particular destination Module 12 - Customer care and working procedures Module 13 - Deal with customers and colleagues Module 14 - The essential personal skills required when working in the travel and tourism industry Module 15 - Basic procedures when handling enquiries, making reservations and receiving money Module 16 - Presentation and promotion of tourist facilities Module 17 - Travel and tourism products and services Module 18 - Tourism products Module 19 - Worldwide transport in relation to major international routes Module 20 - Marketing and Promotion in Travel and Tourism Module 21 - Marketing and Promotion Moduel 22 - Market segmentation and targeting

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