Travel and Tourism (Level 3) Diploma
Course
Distance
Description
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Type
Course
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Methodology
Distance Learning
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Start date
Different dates available
Travel agency managers work in retail travel outlets, promoting and selling holidays and travel-related products
As a travel agency manager, you may manage a small independent business or a large chain. Some agencies specialise in business travel or offer a detailed knowledge of specific locations or travel products.
Your responsibilities will usually include the daily operational management of the agency, sales targets and development, staffing and financial management.
You’ll need to ensure the agency delivers specialist, professional travel advice and offers a good range of competitive travel products to meet the demands of the customer. This will usually include an online booking service and tailor-made trips.
Important information
Price for Emagister users: You are saving € 100 buying this course as a package.
You must have one of the following qualification levels to take this course: A Level, BTEC, HND or HNC, NVQ (Level 1-5), Bachelor's Degree, Professional Diploma, Masters, Ph.D
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About this course
In the Travel and Tourism course, you'll delve into a comprehensive understanding of the industry's fundamental principles. You'll explore topics such as destination management, customer service excellence, marketing strategies specific to the travel sector, and the importance of sustainable tourism practices. Additionally, you'll gain insights into the operational aspects of travel agencies, tour management, and the impact of global trends on the tourism landscape. The course delves into cultural awareness, event management within tourism, and the significance of effective communication in this industry. Moreover, you'll learn about tourism laws and regulations, risk management, and the principles of providing exceptional customer experiences in travel and hospitality.
The Travel and Tourism course caters to a diverse audience passionate about exploring the dynamics of the travel industry.
It's designed for individuals aspiring to embark on careers within tourism management, travel agencies, or hospitality services. Additionally, it appeals to those currently working in these sectors, seeking to enhance their knowledge and qualifications to advance their careers. This course is ideal for travel enthusiasts, individuals interested in cultural diversity, and those keen on understanding the operational aspects of the travel and tourism domain. Whether you're starting a career or seeking to upgrade your skills, this course provides comprehensive insights into the world of travel and tourism.
The good news is that no prior learning knowledge or experience is essential to take this course. This course is openly available to anyone wishing to learn more about Travel and Tourism (Level 3) and would like to take part in a highly rewarding distance learning study course. We believe that everyone should have the opportunity to expand their knowledge and study further, so we try to keep our entry requirements to a minimum. You have the freedom to start the course at any time and continue your studies at your own pace for a period of up to 12 months from initial registration with full tutor support.
All online textbooks, study guides, and learning aids designed for online learning. A full range of student services, including 12 months tutor access. Free Open Learning College branded promotional item when you enrol. A personalised award upon course completion with unlimited educational support. PDF or hardcopy certificate to show employers (employer has access to certificate validation) Life-time access to Xperience™ our innovative, interactive Student Hub. Life-time access to Career Hub our dedicated portal to support our students career aspirations. Learning for Life Pack. Invitation to job fairs and career days for your business faculty.
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This centre has featured on Emagister for 16 years
Subjects
- Tourism Industry
- Customer Service
- Travel Tourism
- Travel and Tourism
- Tourism
- Industry
Course programme
Module 1: Investigating Travel and Tourism
The Travel and Tourism industry is both extensive and dynamic. In this introductory unit you will examine how expansive the industry actually is and gain an understanding of the multiple elements and their dependency on each other. You will study the history and development of the industry and how it is meeting the challenges of the 21st century.
Module 2: People in the Travel and Tourism Industry
In this unit you will explore the many stakeholders within the Travel and Tourism sector including government agencies; regulatory bodies; businesses; employees and consumers. You will investigate the role of the main stakeholders and how they work inter-dependently.
You will understand the role of human resource management in the recruitment, management and training of a variety of key employment roles. In addition you will start to appreciate the array of unique employment opportunities and working practices within the industry such as resort representatives and cruise ship employees.
Module 3: Sustainable Tourism
After centuries of ad-hoc, consumer driven planning of travel modes and tourism destinations, both governments and the travel and tourism sector now realise that planning must be sustainable.
Sustainable Tourism takes into account the economic, social, cultural and environmental effects of tourism both at a local and global level. You will learn the basic principles of sustainable tourism and analyse its impact by examining case studies.
Module 4: Tourism in the United Kingdom
In this unit you will learn about the differences between domestic, international, outbound and inbound tourism. You will understand how travel and tourism has developed within the United Kingdom from the early days of simple seaside or spa holidays to today’s plethora of choices. You will understand how the United Kingdom’s natural resources and unique heritage has shaped the industry and consider the challenges of their preservation and maintenance.
Module 5: European Destinations
In this unit you will identify the main tourist destinations within the European continent and understand how and why they developed.
As with the United Kingdom, you will examine the relationship between Europe’s natural landscape and cultural heritage and tourism. In addition, you will explore the development and importance of leisure and sport tourism in Europe and the growing popularity of urban destinations.
Module 6: Long Haul Destinations
In this unit you will start by exploring how engineering and technology has opened up the world to travellers, firstly by transport modes and then by telecommunication innovations. You will see how modern technologies have been key to the development of long haul destinations.
Module 7: The Role of the Travel Agency
In this unit you will learn about the historical development of travel agencies and how their role is changing due to technological advances.
You will understand how travel agencies are managed and regulated along with their relationship with tour operators. You will be able to differentiate between retail and business travel agencies and understand the differences in management and operations.
Module 8: Customer Service
The Travel and Tourism industry is a ‘people orientated’ industry: to keep in business, travel and tourism businesses must ‘keep the customer satisfied’. Business travellers demand efficient, polite service in order to conduct their own business goals effectively. The day tripper or holiday maker want relaxation, enrichment or fun, whatever their motivation they will expect courteous, enthusiastic customer service. With so much choice now available, but often of a similar kind, customer service is the value added that can draw the consumers in.
In this unit you will explore how businesses can develop and maintain a customer service culture and clear customer service standards. You will understand the importance of teams and team building and the important role of the leader/ manager.
Module 9: Promotion in Travel and Tourism
Well planned, motivating promotion and marketing is essential for success in travel and tourism in the 21st century. You will learn about the traditional methods of promotion and advertising; the role of public relations and the impact of social media. In addition, you will consider the influence that television and film has on tourist motivation. The increasing involvement of national governments and tourist boards will be evaluated.
Module 10: Current Trends and Future Prospects
In this ultimate unit you will consider a range of issues that face the Travel and Tourism industry today and, of which, is likely to have a continuing impact in the future. You will examine:
- Telecommunications.
- Demographic changes and their impact.
- Economic changes and their impact.
- Disaster management.
- Terrorism and security.
Travel and Tourism (Level 3) Diploma