EIMF - European Institute of Management and Finance

Treating Customers Fairly and Handling Complaints in the Financial Services Sector

EIMF - European Institute of Management and Finance

VAT exempt
*Guide price
Original amount in EUR:
Prefer to call the centre directly?

Important information

Typology Training
Methodology Online
Class hours 5h
  • Training
  • Online
  • 5h

The Treating Customers Fairly (TCF) initiative aims to deliver six improved outcomes for retail consumers and firms should be focused on trying to achieve these outcomes. Firms should by now be seeking to make TCF an integral part of their business culture, since TCF is a continuous process – it is not something that firms can implement and then forget about.

Facilities (1)
Where and when





Now taking bookings

To take into account

· What are the objectives of this course?

This self-paced online course will help you to learn how to treat your customers fairly and handle their complaints in a fair and compliant way. You will also learn about the relevant legal framework and the rules relating to their operation, focusing mainly on the Cypriot, but including also the UK context.

· Who is it intended for?

Professional and corporate service providers as well as external consultants can greatly benefit from this self-paced online course as it is a valuable advantage to know the TCF context and the associated legal framework to support their clients effectively.

· Qualification

Certificate of Completion

· What marks this course apart?

Auto-marked assessments

· What happens after requesting information?

EIMF's Learning and Development Advisers get in touch with the prospective customer within 24 working hours.

Questions & Answers

Ask a question and other users will answer you

Who do you want to respond to your question/enquiry?

We will only publish your name and question

What you'll learn on the course

Financial Services
Financial Training
Consumer Behaviour
Consumer credit
Management Information
Management Information Systems
Management Skill
Financial Sector
Financial Assets
Financial Risk
Financial Law
Banking Finance
Bank Compliance
Banking Regulation
Banking and Finance
Banking Investment
Banking Financial Services

Course programme

Training Programme

Module 1:
Module 2:
TCF - Achieving a Fair Deal for Consumers
Module 3:
TCF - Guide to Management Information
Module 4:
Procedure, Disclosure and Identification
Module 5:
Identification, Investigation, Assessment, Reporting
Module 6:
Ombudsman CySEC Guide

(The access to this online course is valid for 90 days)

Compare to choose better:
See all