EIMF - European Institute of Management and Finance

      Treating Customers Fairly and Handling Complaints in the Financial Services Sector

      EIMF - European Institute of Management and Finance

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      Important information

      Typology Training
      Methodology Online
      Class hours 5h
      • Training
      • Online
      • 5h

      The Treating Customers Fairly (TCF) initiative aims to deliver six improved outcomes for retail consumers and firms should be focused on trying to achieve these outcomes. Firms should by now be seeking to make TCF an integral part of their business culture, since TCF is a continuous process – it is not something that firms can implement and then forget about.

      Facilities (1)
      Where and when
      Starts Location


      To take into account

      · What are the objectives of this course?

      This self-paced online course will help you to learn how to treat your customers fairly and handle their complaints in a fair and compliant way. You will also learn about the relevant legal framework and the rules relating to their operation, focusing mainly on the Cypriot, but including also the UK context.

      · Who is it intended for?

      Professional and corporate service providers as well as external consultants can greatly benefit from this self-paced online course as it is a valuable advantage to know the TCF context and the associated legal framework to support their clients effectively.

      · Qualification

      Certificate of Completion

      · What marks this course apart?

      Auto-marked assessments

      · What happens after requesting information?

      EIMF's Learning and Development Advisers get in touch with the prospective customer within 24 working hours.

      Questions & Answers

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      What you'll learn on the course

      Financial Services
      Financial Training
      Consumer Behaviour
      Consumer credit
      Management Information
      Management Information Systems
      Management Skill
      Financial Sector
      Financial Assets
      Financial Risk
      Financial Law
      Banking Finance
      Bank Compliance
      Banking Regulation
      Banking and Finance
      Banking Investment
      Banking Financial Services

      Course programme

      Training Programme

      Module 1:
      Module 2:
      TCF - Achieving a Fair Deal for Consumers
      Module 3:
      TCF - Guide to Management Information
      Module 4:
      Procedure, Disclosure and Identification
      Module 5:
      Identification, Investigation, Assessment, Reporting
      Module 6:
      Ombudsman CySEC Guide

      (The access to this online course is valid for 90 days)

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