Treating Customers Fairly and Handling Complaints in the Financial Services Sector

EIMF - European Institute of Management and Finance

Training

Online

£ 107.09 VAT exempt

*Indicative price

Original amount in EUR:

125 €

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Description

  • Type

    Training

  • Methodology

    Online

  • Class hours

    5h

The Treating Customers Fairly (TCF) initiative aims to deliver six improved outcomes for retail consumers and firms should be focused on trying to achieve these outcomes. Firms should by now be seeking to make TCF an integral part of their business culture, since TCF is a continuous process – it is not something that firms can implement and then forget about.

About this course

This self-paced online course will help you to learn how to treat your customers fairly and handle their complaints in a fair and compliant way. You will also learn about the relevant legal framework and the rules relating to their operation, focusing mainly on the Cypriot, but including also the UK context.

Professional and corporate service providers as well as external consultants can greatly benefit from this self-paced online course as it is a valuable advantage to know the TCF context and the associated legal framework to support their clients effectively.

Certificate of Completion

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Reviews

Subjects

  • Financial Services
  • Financial Training
  • Consumer Behaviour
  • Consumer credit
  • Management Information
  • Management Information Systems
  • Management Skill
  • Finance
  • Financial Sector
  • Financial Assets
  • Financial Risk
  • Financial Law
  • Banking
  • Banking Finance
  • Bank Compliance
  • Banking Regulation
  • Banking and Finance
  • Banking Investment
  • Banking Financial Services
  • Investment

Course programme

Training Programme

Module 1:
Introductions
Module 2:
TCF - Achieving a Fair Deal for Consumers
Module 3:
TCF - Guide to Management Information
Module 4:
Procedure, Disclosure and Identification
Module 5:
Identification, Investigation, Assessment, Reporting
Module 6:
Ombudsman CySEC Guide






(The access to this online course is valid for 90 days)

See related categories

Treating Customers Fairly and Handling Complaints in the Financial Services Sector

£ 107.09 VAT exempt

*Indicative price

Original amount in EUR:

125 €

The best Banking and Financial Services courses

See all

See all