Troubleshooting Microsoft Exchange Server 2003
Short course
In London
£ 995
+ VAT
Description
-
Type
Short course
-
Location
London
This three-day instructor-led workshop provides students with the knowledge and skills to identify and resolve common Microsoft Exchange Server issues.
Facilities
Location
Start date
London
See map
3-5 Crutched Friars, EC3N 2HR
Start date
On request
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Course programme
Course contentUnit 1: Introduction to Troubleshooting Exchange Server 2003This unit provides an overview of Exchange Server 2003, and introduces the troubleshooting methodology and tools that will be used in the labs for this workshop.
Unit ObjectivesAfter completing this unit, students will be able to:
Unit ObjectivesAfter completing this unit, students will be able to:
Unit ObjectivesAfter completing this unit, students will be able to:
Unit ObjectivesAfter completing this unit, students will be able to:
Unit ObjectivesAfter completing this unit, students will be able to:
Unit ObjectivesAfter completing this unit, students will be able to:
Unit ObjectivesAfter completing this unit, students will be able to:
Unit ObjectivesAfter completing this unit, students will be able to:
Unit ObjectivesAfter completing this unit, students will be able to:
Unit ObjectivesAfter completing this unit, students will be able to:
Unit ObjectivesAfter completing this unit, students will be able to:
- Configure and prepare servers for basic troubleshooting
- Analyze process and data flow in a flowchart
- Access and apply information from a service request and other workshop components
- Identify a problem and recommend a solution
Unit ObjectivesAfter completing this unit, students will be able to:
- Identify the underlying causes when mail from one server is not received by recipients on another and resolve the problem
- Identify the underlying causes when a user cannot connect to an Exchange server as a remote user and resolve the problem
- Identify the underlying causes when no one in an organization can receive Internet e-mail and resolve the problem
Unit ObjectivesAfter completing this unit, students will be able to:
- Identify the underlying causes a user cannot receive Internet e-mail to his e-mail address and resolve the problem
- Identify the underlying causes when a user cannot send or receive Internet e-mail and resolve problem
- Identify the underlying causes when a user is unable to post a message to a public folder and resolve problem
Unit ObjectivesAfter completing this unit, students will be able to:
- Identify the underlying causes when a user cannot accessOWAbecause of a security error
- Identify the underlying causes when a user cannot accessOWAbecause of an authentication error and resolve the problem
- Identify the underlying causes when a user cannot accessOMAand resolve the problem
Unit ObjectivesAfter completing this unit, students will be able to:
- Identify the underlying causes when a user is unable to send e-mail to the Internet from home using Outlook Express and resolve the problem
- Identify the underlying causes when a user receives a "The connection to the server has failed" message and resolve the problem
- Identify the underlying causes when a new user receives an error message when trying to connect to her mailbox and resolve problem
Unit ObjectivesAfter completing this unit, students will be able to:
- Troubleshoot message delivery between servers in the same routing group
- Troubleshoot message delivery between servers in different routing groups
- Troubleshoot message delivery between a Microsoft Exchange Server 2003 organization and another e-mail system
- Troubleshoot message delivery between an Exchange Server 2003 organization and the Internet
Unit ObjectivesAfter completing this unit, students will be able to:
- Identify and resolve messaging problems related to performance problems in domain controllers and global catalog servers
- Identify and resolve messaging performance problems caused by the running of scheduled applications
- Troubleshoot messaging problems caused by hardware components in server systems
Unit ObjectivesAfter completing this unit, students will be able to:
- Implement a Public Key Infrastructure (PKI) to manage the creation and distribution of digital certificates
- Implement Secure Multipurpose Internet Mail Extensions (S/MIME) to encrypt or digitally sign e-mail messages sent from client to client. The encryption and digital signatures ensure that a message is secure and cannot be modified while it is transmitted on the network.
- Implement Secure Sockets Layer (SSL) to encrypt network traffic. WithSSL, the actual network traffic that transmits e-mail messages is encrypted, so that even if the network packets were captured, they could not be read.
Unit ObjectivesAfter completing this unit, students will be able to:
- Identify the underlying causes when a user cannot access their mailbox after a migration and resolve the problem
- Identify the underlying causes when a user cannot send e-mail to the Exchange 5.5 organization during a migration and resolve the problem
- Identify the underlying causes when a user cannot send e-mail to some users during a migration and resolve the problem
Unit ObjectivesAfter completing this unit, students will be able to:
- Identify multiple issues affecting the messaging functionality within an organization
- Troubleshoot the following:
- Network connectivity
- Public folders and mailboxes
- Microsoft Outlook Web Access (OWA) and Outlook Mobile Access (OMA)
- Client connectivity
- Server connectivity
- Server performance
- Security issues
- Migration from Exchange 5.5 to Exchange 2003
Troubleshooting Microsoft Exchange Server 2003
£ 995
+ VAT