Troubleshooting Microsoft Exchange Server 2003

Aims and Objectives
Delegates will learn how to:
Apply knowledge of a troubleshooting methodology to identify and resolve a problem.
Identify and resolve network connectivity problems and problems arising from host resolution protocols.
Identify and resolve problems with public folders and mailboxes.
Identify and resolve front-end server and back-end server issues that cause problems with Outlook® Web Access.
Identify and resolve problems with Internet protocol virtual servers such as SMTP, IMAP and POP.
Identify and resolve connectivity problems between servers running Exchange Server 2003 between Exchange Server 2003 and other messaging systems and problems with relay configurations.
Identify and resolve problems with bandwidth services, database corruption, service failures, disk space and other server performance problems.
Identify and resolve encryption and digital signature issues and problems caused by viruses.
Identify and resolve problems related to migrating from Exchange Server 5.5 to Exchange Server 2003.
Apply knowledge of troubleshooting methodology to create a troubleshooting strategy and identify the appropriate tools.
Processes and procedures for each step of the strategy.

Target Audiences
This workshop is intended for the Systems Engineer already skilled in Exchange Server 2003 support tasks.

Prerequisites
Before attending this workshop students must have:
Completed Course 2400, Implementing and Managing Exchange Server 2003
-or-
Completed Course 2009, Upgrading Your Skills from Microsoft Exchange Server 5.5 to Microsoft Exchange Server 2003.

Course Content
Module 1: Introduction to Troubleshooting Exchange Server 2003
Module 2: Troubleshooting Network Connectivity
Module 3: Troubleshooting Public Folders and Mailboxes
Module 4: Troubleshooting Outlook Web Access and Outlook Mobile Access
Module 5: Troubleshooting Client Connectivity
Module 6: Troubleshooting Server Connectivity
Module 7: Troubleshooting Server Performance
Module 8: Troubleshooting Security Issues
Module 9: Troubleshooting the Migration to Exchange 2003
Module 10: Troubleshooting an Exchange Server 2003 Organization