Unit 2 - Communications in the Workplace

Aims and Objectives
Communication in an organisation - Module 1.Explore the range of processes of communication used within a team. You will learn how to analyse communication barriers and team weaknesses. You will also learn how to make recommendations for improvement.

Interpersonal Communication - Module 2.You will learn how to improve your own written and oral communication skills through study and a range of activities. You will develop other communication skills, including presentation skills, meetings management, networking, conferencing. You will also develop and justify a plan for the implementation of improvements.

Managing Internal and External Workplace Communication - Module 3.You will develop the skills needed to plan agreed improvements to workplace communications; to implement the plan and develop appropriate measures to monitor and evaluate success.


Target Audiences
· Experienced staff who are being given management responsibilities
· Team leaders
· Those with access to management work situations
· Recent graduates new to management


Prerequisites
The programme will suit those comfortable with flexible online learning. Please contact your Pitman Training Advisor for guidance.

Course Content
Communication in an organisation (Module 1)
Includes:
· Introduction to Workplace communications
· Communication Barriers
· Management Research
· Sources of Information
· Making sense of Qualitative data
· Making sense of Quantitative data
· Understanding Quantitative and Qualitative data
· Communication Systems and Processes
· Workplace Communication Structures
· Culture in the Workplace
· Adapting to Improve Your Workplace Communication

We suggest you put aside roughly 25 - 35 hours. Please note: this is guidance only as some people will take less time, others more.

Interpersonal Communication (Module 2)
Includes:
· Introduction to Interpersonal Communication
· Written Communication
· Active Listening
· Questioning Skills
· Types of Meetings
· Leading Effective Meetings
· How to Deliver Effective Presentations
· Using Visual Aids
· Presentation Skills

We suggest you put aside roughly 20 - 30 hours. Please note: this is guidance only as some people will take less time, others more.

Managing Internal and External Workplace Communication (Module 3)
Includes:
· Managing Internal Workplace Communication
· Managing External Workplace Communication
· Importance of Information
· What is Knowledge?
· Information Management
· Planning Information Exercise

We suggest you put aside roughly 15 - 20 hours. Please note: this is guidance only as some people will take less time, others more.