University to Industry – preparing for the transition Training Course

Business etiquette and professional behaviour

• Timekeeping
• Attire and personal presentation
• Understanding office politics
• Bringing your ‘whole self’ to work

Introduction to communication

• The communication process and its stages
• The importance of verbal and nonverbal communication
• Direct communication and telephone communication
• Techniques and tools for effective communication

Communicating in organisations

• Network communication in an organization
• Information flow models and their optimization
• Tasks and internal communication tools
• Art of asking questions
• Managing expectations, prioritising workload and knowing when to say yes/no
• Gaining Rapport
• Questioning for Specifics

Emotional Intelligence

• Empathy and developing Trust
• The 4 Personality types and techniques for identifying and interacting with them
• Outcome Thinking
• The Click model