VIRTUAL ASSISTANT - LEVEL 2 COURSE

The Virtual Assistant course consists of the following 23 Units:

This Unit contains the following topics: What is a Virtual Assistant?, Who uses a Virtual Assistant and why?, What tasks can a Virtual Assistant do?, What skills will a Virtual Assistant need?, Issues to Consider When Setting up a Home Office; What organisations are available to Virtual Assistants?

This Unit contains the following topics: Tips on where to Market your Business; How to write a Marketing Plan; Marketing in other countries.

This Unit contains the following topics: How to succeed with your business; How to start up your new business; Getting the right mindset.

This Unit contains the following topics: Why start a Business from scratch; Buying an existing Business; Buying a Franchise.

This Unit contains the following topics: How to Recruit Staff; The Process of Recruiting.

This Unit contains the following topics: Introduction to dealing with Staff; Paying Staff; Training and Development; The Law; Discrimination; Health & Safety; Trade Unions; Taxation.

This Unit contains the following topics: Introduction to dealing with Staff; Paying Staff; Training and Development; The Law; Discrimination; Health & Safety; Trade Unions; Taxation.

This Unit contains the following topics: Protect your Business: Stop Fraud before it starts; Theft of money; Theft of inventory or equipment; Theft of intellectual property.

This Unit contains the following topics: Understand the function of the business plan; Reasons for developing a business plan; Identify sources to get help in developing a business plan; Identify the type of information to include in a business plan; Prepare an outline of a business plan.

This Unit contains the following topics: What is Customer Care?; Defining Customer Care; Characteristics of effective Customer Care.

This Unit contains the following topics: Increase in profits; Customer loyalty and long-term profitability; Fewer complaints; Staff know what is expected of them; More pleasant work environment; Customer integration and specialisation.

This Unit contains the following topics: Who are our current and potential customers, their characteristics and needs? Staff interfacing with customers; What tangible or intangible assets does the company currently have? Competitor Characteristics; Improvements and additions to Customer Care and Service

This Unit contains the following topics: The Right Attitude; Looking and Sounding Right; Having the Right Information; Keeping Control; Working within a Team; Customer Complaints; Answering the Phone; A Checklist.

This Unit contains the following topics: Contents of The Plan; The Advantages of Planning; Objectives, Strategies And Tactics; Forecast or assumptions of Outcomes; A sample case on Customer Care Planning; Company policies; People make a Plan work; Current Customer Care and Services.

This Unit contains the following topics: Internet Basics; How the Internet works; Internet Access; Understanding Email; About the Web; Internet Safety; Learning about Viruses.

This Unit contains the following topics: Introduction; Graphic Design; Web site Content; Navigation; Key points to remember.

This Unit contains the following topics: Introduction; Why do we have meetings?; Important things to know about meetings; How to plan a meeting; How to run a meeting.

This Unit contains the following topics: What do organisations use conflict management for? Important things to know about "conflict" and "conflict management"; How to identify signs and stages of conflict; How to build teamwork and co-operation; How to manage and resolve conflict situations; Outline for a Mediation Session; Mediation Guidelines.

This Unit contains the following topics: What do you use planning and evaluation for? Important things to know about planning and evaluation; How to ensure planning is useful and contributes to effective results; How to plan – 8 basic planning steps.

This Unit contains the following topics: Introduction; What is Proof Reading?; Tips on Proof Reading.

This Unit contains the following topics: Introduction; What is Stress? Symptoms of Stress; Causes of Stress; How to reduce Stress.

This Unit contains the following topics: Introduction; Managing Time step 1;Managing Time step 2; Schedules.

This Unit contains the following topics: Introduction; Three steps to keeping your Books; Bookkeeping Systems, Software and Method; Accounting terms every business person should know.

This Unit contains the following topics: What type of Business are you? Registering as self-employed; How to pay your Class 2 National Insurance contributions (NICs); Basic Tax Records you must keep.

Assessment:

The course contains 4 tutor marked assignments which your tutor will mark and you will receive feedback on. The course also contains self-assessment exercises which are not returned for assessment but will help you to gauge your progress.