Welcome Host - Customer Care

Introduction

Welcome Host - a nationally recognised customer care programme in the tourist industry. (Heart of England Tourist Board accredited).

Welcome Host is a development programme that can benefit your employees by enabling them to acquire new customer service and communication skills, as well as improving their knowledge of local facilities and services.

Course Content

• Understanding the vital contribution of tourism to economic success - both locally and nationally
• Creating a favourable impression
• Communicating effectively and listening actively
• Meeting specific needs
• Handling difficult situations and complaints and treating
  customers with care and consideration
• Providing information and advice

How is it assessed?
Nationally recognised customer care programme in the tourism industry. Pre and Post course exercises.

At the end of Welcome Host, participants will have experienced a full and enjoyable day that includes brain storming, discussion, team exercises, preparing a personal action plan and a concluding exercise.

Delegates will also receive a workbook for use during the training programme and for future reference. A nationally recognised certificate and badge is awarded on completion of the one day programme.