Working in Health Care
Course
In Bude
Description
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Type
Course
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Location
Bude
Working in Health Care This programme is designed for people who wish gain abroad understanding of how health care (NHS and private) is structured, the services provided and how staff in health care can help to ensure that patients and users to access the health services they require. The objectives of the course are to: Develop a broad understanding of the structure and responsibilities of NHS bodies and private healthcare providers in the UK. Learn how the component parts of the health care system integrate and how staff liaise between the various components. Understand how to help patients and service users to access the health care services needed. Understand the range of physical resources, equipment and aids available; and how to manage them. Study how to provide a customer focused service and create a good impression wit service users.
Facilities
Location
Start date
Start date
Reviews
Subjects
- IT
Course programme
Syllabus
The course is divided up into five units, as follows:
Unit 1: Understanding the Structure of the Health Care Sector
The National Health Service
Structure of the Healthcare System in the UK
- The Department of Health
- The Secretary of State for Health
- NHS England
- Clinical Commissioning Groups
- Health and Wellbeing Boards
- Public Health England
Delivery of NHS Services
Primary Care Services
Health Care in the UK Home Countries
Private Health care
The Complementary and Alternative Medicine Sector
Unit 2: Liaise Between Primary, Secondary and Community Teams
Primary Health Care Team
Secondary Health Care Team
Community Health Care Team
Forming Healthy Working Relationships with Others
Working Together in Teams
Working in Partnership with Others
Confidentiality
Legislation relating to information sharing
Work in ways that are agreed with the employer
Legal Responsibilities
Summary of legislation and regulations
Useful links
Unit 3: Support Individuals to Identify, Access and Use Services and Facilities
Services and Facilities about Which Individuals May Require Information
Services provided in an Individual’s Home
Services and Facilities provided outside the Individual’s Home
The Benefits of Accessing a Range of Services and Facilities
Identify Possible Barriers to Accessing and Understanding Information
Support Individuals to Understand Information
Check an Individual Understands the Information
Support Individuals to Identify and Select Services and Facilities
Agree Preferred Options for Services and Facilities
Support Individuals to Access and Use Services and Facilities
Support Individuals to Review Access to and Use of Services and Facilities
Methods of Giving Feedback
Other Sources of Support
Unit 4 Physical Resources to Meet Service Delivery Needs in a Health Setting
Physical Resources
Equipment, Supplies and Aids and Medications Needed By an Individual Receiving Care
IT Office Equipment and Supplies
Managing Physical Equipment Supplies and Materials
Plan the Use of Physical Resources
Obtain Physical Resources
The Purchasing Policy and Procedure
An Environmentally Friendly Purchasing Policy
Ensuring Continued Availability and Quality of Resources
Monitoring the Use of Physical Resources
Space Management
Safeguarding Equipment
IT Security
Managing Human Resources Efficiently
Unit 5: Give Customers a Positive Impression of Yourself and Your Organisation
Establishing Rapport with Customers
Responding Appropriately To Customers
Communicating Information to Clients
Study Hours
This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.
The approximate amount of time required to complete the course is: 90 hrs.
Working in Health Care