Working Within a Professional Team Certificate
Short course
In Exeter
Description
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Type
Short course
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Location
Exeter
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Duration
1 Day
By the end of the session, delegates will have:-*Described good or bad experiences they have had as customers and how they felt about these*Recognised the importance of teamwork in providing a good service*Identified the principal elements which influence their behaviour which they cannot change and some which they can change. Suitable for: Suitable for Members of staff who wish to become effective in communicating the best impressions of themselves and their organisation to customers and clients.
Facilities
Location
Start date
Start date
Reviews
Course programme
Working Within a Professional Team Certificate
Description: PURPOSE:To provide delegates with the opportunity to consider their attitudes to customers, to their colleagues and to themselves to enable them to improve their professional behaviour and interpersonal skills in working with others. OBJECTIVE: By the end of the session, delegates will have:-*Described good or bad experiences they have had as customers and how they felt about these*Recognised the importance of teamwork in providing a good service*Identified the principal elements which influence their behaviour which they cannot change and some which they can change.
Suitable for: Suitable for Members of staff who wish to become effective in communicating the best impressions of themselves and their organisation to customers and clients.
Working Within a Professional Team Certificate