Workplace Diversity: Inclusion & Diversity Employee Training
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
Course OverviewWith the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Your participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community.The Workplace Diversity course will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.Diversity relates to gender, age, linguistic and cultural background, disability, religious belief and pregnancy and family responsibilities. Diversity also refers to the many other ways we are different in other respects such as educational background, socio-economic background, personality profile, geographic location, marital status, etc.Course OutlineModule One: Getting Started
Module Two: Understanding Diversity
Module Three: Understanding Stereotypes
Module Four: Breaking Down the Barriers
Module Five: Verbal Communication Skills
Module Six: Non-Verbal Communication Skills
Module Seven: Being Proactive
Module Eight: Coping with Discrimination
Module Nine: Dealing with Diversity Complaints as a Person
Module Ten: Dealing with Diversity Complaints as a Manager
Module Eleven: Dealing with Diversity Complaints as a Organization
Module Twelve: Wrapping UpIn this course, I will share best practices for workforce diversity and workplace inclusion. I will discuss ways to champion change and activate initiatives in your organization.
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About this course
Explain the definition, terms, and history of diversity
Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
Understand the importance of body language, both your own, and that of others, and recognise its importance in interpersonal communications
Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
Understand and respond to personal complaints, and develop a support system to manage the resolution process
List the steps a manager should take to record a complaint, analyse the situation, and take appropriate resolution action
Identify the process an organisation must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.
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Subjects
- Presentation
- Communication Skills
- Communication Training
- Verbal Communication
Course programme
Additional information
Workplace Diversity: Inclusion & Diversity Employee Training