Workplace Investigations - Witnesses Interviews
Training
Online
*Indicative price
Original amount in USD:
$ 145
Description
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Type
Training
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Level
Intermediate
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Methodology
Online
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Class hours
1h
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Duration
1 Day
This webinar gives you information and practical advice on how to handle an investigation effectively, It is true that every workplace investigation will have unique issues, circumstances, dimensions, challenges and outcomes, But an investigation can cause serious harm if it is not conducted properly, also Interviewing witnesses is a crucial part of any workplace investigation but it can sometimes be difficult to extract reliable evidence.
About this course
When are employees entitled to representation during an investigation?
How to prepare and what to do before an interview
Organizing your interview so you can ask good questions
Strategies for the reluctant witness
The angry "hothead". Dangerous or something else?
What about tape-recording: Is it a good idea?
Body language: Can you tell if a witness is giving false or skewed testimony? Developing behavioral baselines
Considering cultural diversity
The note taker and their role
Taking notes and pacing the interview
Starting and ending your interview
Educating all parties about retaliation
What about witnesses that are not your employee? Tips for customer complaints and joint employment interviews
Anyone who has to do Investigations, Fact Findings, or Solve Employee Relations Problems and Disputes
Plant Managers
Front Line Managers
HR Managers
Branch Managers
Those with Employee Relations Positions
Reviews
Subjects
- Employee Relations
- Body Language
- Employee Performance
- Employee Management
- Employee Motivation
- HR
- HR issues
- HR metrics
- HR policies
- HR Training
Teachers and trainers (1)
Teri Morning
President and Chief Everything Officer, Teri Morning Enterprises
Course programme
Overview:
Many employers struggle to gather information during witness interviews in investigations. Many employees for a variety of reasons are reluctant to be involved and can be less than forthcoming. Friends of employees and those accused of an offense are often downright angry and vengeful. In investigations, to meet its employer obligations, it's crucial that interviews are structured to capture and gather all available accurate information, notwithstanding employee emotions that are often running high.
Investigations by their very nature tend to leave at the least some employee relations damage amongst employees. It's important that an employer learn how to take steps to avoid retaliatory behavior towards individuals involved in investigations or making complaints. Additionally there are steps an employer can take to minimize the inevitable gossip and side taking that disrupts business.
Why should you Attend: The assigned investigator in many workplaces is often an already overburdened employee to whom another time consuming project is now assigned, often to their dismay. This investigator may have had little to no training in how to perform investigations. Or they may have had training in the process of investigatory mechanics but never actually performed an investigation. In theory, investigatory interviewing sounds easy but in reality, it's often not.
Areas Covered in the Session:
- When are employees entitled to representation during an investigation?
- How to prepare and what to do before an interview
- Organizing your interview so you can ask good questions
- Strategies for the reluctant witness
- The angry "hothead". Dangerous or something else?
- What about tape-recording: Is it a good idea?
- Body language: Can you tell if a witness is giving false or skewed testimony? Developing behavioral baselines
- Considering cultural diversity
- The note taker and their role
- Taking notes and pacing the interview
- Starting and ending your interview
- Educating all parties about retaliation
- What about witnesses that are not your employee? Tips for customer complaints and joint employment interviews
Who Will Benefit:
- Anyone who has to do Investigations, Fact Findings, or Solve Employee Relations Problems and Disputes
- Plant Managers
- Front Line Managers
- HR Managers
- Branch Managers
- Those with Employee Relations Positions
Teri is the founder and President of Hindsight Human Resources. www.hindsightcloud.com
Teri also sources HR software solutions for incident tracking, employee relations, safety (Incident Tracker), compensation (Compease) and performance management (Performance Pro).
Twenty+ years human resource and training experience in a variety of fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit companies.
Teri has enjoyed consulting with employers on their problems and trained managers and employees for over 20 years, meeting and working with employees from all types of businesses.
In addition to a MBA, Teri has a Master’s degree in Human Resource Development with a specialization in Conflict Management.
Certified by the State of Indiana in mediation skills, Teri is certified in Project Management and IT Management, qualified as a Myers-Briggs practitioner and holds the SHRM certification of a Senior Certified Professional.
Workplace Investigations - Witnesses Interviews
*Indicative price
Original amount in USD:
$ 145