World Class IT Service Delivery

Description
This book, written by management consultant Peter Wheatcroft is a best practice guide to service management. It explores IT performance plus the cultural emphasis needed to attain world class IT service levels.

Program World Class IT Service Delivery is a manual for reaching - and sustaining - the zenith of best practice in terms of performance, practice and outlook.

The book written firmly from a real-life business perspective. It explores not only existing and developing global IT standards, but IT performance aspirations. It also details the cultural emphasis needed to lift the standard of delivery from the everyday to the exceptional.

This book will be of interest to those taking an IT service management course.

Key Features:
· Provides best-practice information on service management
· Details the best-practices in IT service delivery needed to attain world class IT service levels
· Written firmly from a real-life business perspective
World Class IT Service Delivery is a distillation of the best practices in IT service delivery.

Author: Peter Wheatcroft
Publisher: British Computer Society
ISBN 10: 1902505824
ISBN 13: 9781902505824
Pages: 192
Format: Soft Cover
Published Date: May 2007
Availability: Ex Stock