WorldHost TM Level 2 Award in the Principles of Customer Service
A Level
In Sketty
Description
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Type
A Level
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Location
Sketty (Wales)
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Start date
Different dates available
Course Overview:
This one day course comprehensively covers the essential principles of customer service for the hospitality, leisure, travel and tourism industries. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.
The session/participant workbook covers modules such as:
Principles of customer service
The customer and customer service
Welcome: Acknowledging customers and using and remembering customers names
Making conversation
The communication process
Effective listening
Giving clear information
Empathic listening
First impressions
How to make your first impression a lasting one
Professional telephone techniques and other mobile techniques
Businesses that "WOW"
I'm the nice customer who never comes back
Social customer service and the art of service recovery
Customer service standards, policies and procedures
The value of the visitor economy
Out and about in your country an local area
The five key commitments
Facilities
Location
Start date
Start date
Reviews
Subjects
- Travel Tourism
- Quality Training
- Tourism
- Travel and Tourism
- Customer Service
- Quality
Course programme
Course Delivery:
Delegates attend a one day workshop that is delivered by dynamic, enthusiastic and experienced WorldHost qualified trainers. Assessment takes place through a combination of participation and attainment.
Progression Opportunities: Candidates can progress to the Level 2 NVQ Certificate/Diploma in Travel and Tourism (QCF) or the Level 3 NVQ Certificate/Diploma in Travel and Tourism (QCF). Alternatively, there are other various job specific NVQs/QCFs available for individuals working in a wide range of industries/sectors. In addition, bespoke courses can be developed and delivered to suit individual business needs.
Entry Requirements: This qualification is suitable for anyone who wants to deliver the highest quality of customer service.
Additional information
WorldHost TM Level 2 Award in the Principles of Customer Service