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Written Interaction

Ed-next

Course

Online

£ 21 + VAT

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Description

  • Type

    Course

  • Methodology

    Online

From simple e-mails to formal customer letters, customer service representatives will need to compose documents that educate, persuade, inform, or enlighten the customer.  They will need to be as savvy and professional in their written communications as they are in-person and verbally if they are to meet their customer’s needs.  This means customer service workers should understand their audience, and write in such a way to meet that best serves them.  This applies to both “snail mail” and digital text communications.  Practicing good written communication skills helps customer service workers ensure they are delivering exceptional customer service.

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Subjects

  • Business Writing
  • Benefits
  • IT
  • Email
  • Customer Service
  • Communication Skills
  • University
  • Communications
  • Writing
  • Communication Training

Course programme

By the end of this course the learner will be able to:



  • State the fundamentals of business writing

  • Recall how to identify an audience

  • Define steps to write clearly

  • Recognize how to write a proper tone

  • State the tips for email communications




ed-next is the distance e-learning provider of choice. We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses. A recent and very exciting move has been our partnership with the University of Derby to enrol students on its highly respected undergraduate and postgraduate degree courses. As it’s so expensive ed-next’s comprehensive portfolio of courses addresses a huge range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation, so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation.

Additional information

All materials are included in this course.

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Written Interaction

£ 21 + VAT

The best Internet Marketing courses

See all

See all