Customer Focus Training Course
Course
Online
*Indicative price
Original amount in USD:
$ 239
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
Understanding your customers’ expectations and behaviors is essential to implementing a successful customer-focused service approach. But how do you get to the core of what your customers truly value? This course explores what customers value from a service perspective and how to identify their needs and expectations.
It also examines how you can use customer relationship management tools to help identify and manage customer expectations in order to maintain competitive advantage.
Facilities
Location
Start date
Start date
About this course
This course explores what customers value from a service perspective and how to identify their needs and expectations. It also examines how you can use customer relationship management tools to help identify and manage customer expectations in order to maintain competitive advantage.
Reviews
Subjects
- Acting
- Time management
- Attentiveness
- Listening
- Product Knowledge
- Patience
- Positive language
- Interaction
- Organizational
- Clear Communication
Teachers and trainers (1)
Name Name
Teacher
Course programme
- Listening to Your Customers
- Creating a Customer-focused Organization
- Identifying and Managing Customer Expectations
- Creating and Sustaining a Customer-focused Organization
- Customer-focused Interaction
Candidates opting for Vskills certification, will undergo the assessment exam at Vskills centers, across India. The details for same are as.
- The Certification Exam is for one hour (1 hour) duration.
- The exam has 50 multiple choice questions (1 marks each), with no negative marking.
- The passing percentage is 50% i.e., 25 marks need to be scored in order to clear the exam.
- One exam attempt is provided per registration with no limit on re-appearance.
- Certification Exam is computer based exam, held every month at Vskills exam centers.
- Exam result is shown after submitting the exam.
Additional information
Successful candidates receive the hard copy certificate usually in 7-10 working days and the link to soft copy can be accessed with in 2-3 working days, post exam date.
Customer Focus Training Course
*Indicative price
Original amount in USD:
$ 239