Assertiveness
Course
In London
Description
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Type
Course
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Location
London
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Duration
2 Days
On completion of this programme you will be able to: Demonstrate effective communication skills. -Define assertive behaviour and demonstrate ways to communicate assertively. -Determine the difference between assertive, aggressive and passive behaviour. -Recognise their own behavioural style. -Identify methods of expressing yourself positively. Suitable for: This programme is for you if you want to engage respectfully with other people, whilst also respecting your own needs. You will be encouraged to apply a range of methods to invoke behaviour that is more assertive and will learn how to communicate positively to achieve win-win outcomes.
Important information
Government funding available
Facilities
Location
Start date
Start date
Reviews
Course programme
On completion of this programme you will be able to:
-Demonstrate effective communication skills
-Define assertive behaviour and demonstrate ways to communicate assertively
-Determine the difference between assertive, aggressive and passive behaviour
-Recognise their own behavioural style
-Identify methods of expressing yourself positively to project a confident image
-Show an understanding of your own rights and the rights of others to express their views
-Recognise assertive behaviour having practised techniques in a range of situations
Course content:
The communication process
-Prepare to communicate
-Communication tools
-Active listening
-Body language
-Using your voice
Self awareness
-Self esteem
-Submissive, aggressive and assertive behaviour
-Behavioural styles
-Self perception
-How others see us
Assertiveness toolkit
-Assertiveness techniques
-Giving feedback
-Self disclosure and "I" statements
-Saying "No"
-Behaviour categories
Controlling emotion
-Techniques for staying calm and in control
-Barriers to assertiveness, controlling fear, coping with criticism
Assessing your knowledge and putting the skills into practice
-Practising techniques in a range of situations
-Making it happen - action planning
Review of Programme
Other Recommended Programmes
-Effective Communication
-Self-Development and Image Projection
Assertiveness