Assertive Communication for Women

Assertive Communication for Women

Course Outline:

Self-esteem and confidence - Learning how to develop and maintain selfesteem and understanding the importance of these in underpinning assertive communication for women.

Body language - Examining the nonverbal aspects of assertive communication and learning to project a positive image.

Identifying rights and responsibilities – Examining the rights and responsibilities of self and others within the context of assertive communication; considering how rights can be asserted sensitively and appropriately.

Recognising behaviour styles - Identifying different behaviour characteristics in self and others, and how it affects one’s own confidence and performance.

Dealing with aggressive behaviour - Learning how to behave assertively, even when others are behaving aggressively.

Request making and refusing - Identifying ways of being polite but clear and direct in the process of making and refusing requests.

Dealing assertively with criticism - Learning how to give and receive criticism in an effective manner.

Inter-personal issues - How to take a calm and assertive approach in dealing with a range of inter-personal issues in the workplace.

Personal Development Planning - Identifying continuing personal development needs and extending learning into the workplace through a detailed action plan.

Feedback

"I wanted to find out more about my assertiveness, ways to build my confidence and how to manage conflict/difficult situations. This course more than met my objectives!"

“This course provided a good breakdown of what it means to be assertive and gave good practical advice about how I can change at work.”

“It was very helpful to discuss approaches from the past and how to improve on these in future”

“A very practical and useful course – I will try hard to follow the action points and tips on a daily basis"