Business Administration

The NVQ is made up of mandatory and optional units:

Level 2 – Mandatory units:

• Unit 1 – Carry out your responsibilities at work
• Unit 2 – Work within your business environment.

Along with three units to be chosen from the following themes:

• I.T
• Customer service
• Organisational skills
• Documentation
• Financial procedures
• Telephone systems
• Custodial procedures

For the Level 3 NVQ the same mandatory units as the Level 2 qualification must be completed but with four units chosen from the following themes:

• Custodial procedures
• Supervise office facilities
• Manage customer relations
• Documentation
• Manage financial procedures
• Specialised sector subjects
• Plan and implement innovation and change

By selecting the most relevant units to your job role you can customise the qualification to suit your needs.