Cisco Certification - Cisco Course

Operational Foundations for Cisco Service Provider Core Networks is intended to help prepare individuals to pass the Cisco CCNP SP Operations certification exams. This course will provide a sound service provider network operations foundation for additional courses and certification exams at the professional level. This course is designed to introduce Tier 2 and 3 personnel to the service provider network operations environment, including process orientation, and management tools and methods. The course also enables students to practice the primary job roles and tasks.

Pre-Requisites

• IP networking fundamentals; those topics supported by the Cisco Interconnecting Cisco Network Devices Part 1 Version 2.0 (ICND1) course
• Operations process knowledge, represented by Enhanced Telecom Operations Map (eTOM) or Information Technology Infrastructure Library (ITIL) training or recommendations
• Troubleshooting methodology knowledge or experience as applied to IP network environments
• UNIX or Linux operational system experience or general familiarity
• Cisco SSPO course

Who should attend?

• Cisco Build-Operate-Transfer (BOT) partners focused on service provider NGN networks, specific to the Tier 2 network operations personnel
• Service provider network operations organizations, specific to Tier 2 network operations personnel
• Cisco engineers motivated to pursue Cisco certifications focused on service provider NGN operations
• All service provider operations customers, partners supporting service provider NGN environments, and internal Cisco engineers who wish to pursue Cisco professional- or expert-level service provider operations certifications.

Course Objectives

Delegates will be able to meet these overall objectives on completion of this course:

• Describe service provider NGN technology trends and their impact on operational environments
• Describe the various NMS tools available to monitor networks and network devices
• Implement incident (event) management procedures
• Demonstrate fault management procedures
• Describe the configuration management process
• Demonstrate change management procedures
• Identify performance management procedures

Course Outline

Operations Functions, Models, and Processes Review

• Reviewing Network Operations, History, Structures, and Frameworks
• Describing Service Transition
• Describing Network Operations Processes and Metrics

Cisco IOS XR Software Fundamentals

• Describing Cisco IOS XR Software Architecture and Features
• Performing Standard Operations on Cisco IOS XR Software
• Describing and Implementing an Initial Configuration
• Downloading and Installing New Software and Patches

Change Management Procedures

• Describing Change Management, Specific to the Role of Tiers 2 and 3 Operations
• Creating MOP Documents

Configuration Management Procedures

• Describing Release Management
• Describing Tiers 2 and 3 Configuration Management Roles
• Modifying Scripts that Support Process Automation

IP NGN Troubleshooting Skills

• Describing Advanced Troubleshooting Methodologies
• Describing Layer 1 and Layer 2 Device Connectivity
• Reviewing Routing
• Using Protocol Analyzers to View Traffic Flows
• Identifying Common OSS Issues

Performance Management on IP NGN Components

• Maintaining the Performance and Availability of Network Services
• Understanding Problem Management
• Understanding Capacity Management
• Applying SLM