Computerised Reservation Systems

Introduction

There are four computerised reservation systems (CRSs) used by travel agencies: GALILEO, SABRE, WORLDSPAN and AMADEUS. Of these, GALILEO is the best known system.

Course Content

• Encoding and Decoding (cities, airlines and aircraft)
• Flight availability
• Flight Reservations
• Selling air segments
• Retrieving and amending bookings
• Fare displays (Normal and Special IATA fares for adults, infants and children)
• Special requests (seat, meal, wheelchair access)
• Queues
• Hotel and car hire bookings
• Other travel related information such as Visa, Health, Customs and Climate etc.

All classes are conducted hands-on and participants are provided with learning material.

Mode of Study

Courses are conducted on full-time and part-time basis.The course may be combined with other courses as an additional module or taken on its own as a short course (10 weeks).

Course Commencement & Duration

Course commences every September, January, April & July. Part-time courses ranging in duration from three to ten weeks are available.

All examinations are held at LSM but are marked by the appropriate examination body.