Taking a group of disparate people from different backgrounds with varying expectations and getting them to work together towards a common goal is difficult enough at the best of times. But sometimes team leadership can feel like herding cats. This course is designed to give team leaders and managers a varied selection of practical management techniques and approaches to lead, encourage, cajole and demand performance from their teams. Course Outline: Effective team working: Work through the four stages of successful team building, measure the effectiveness of your team by examining tangible and intangible measurement tools. Understand the priorities and motivations of the individuals in your team. Appreciate why teams fail and by doing so avoid failure. Manager or leader? Learn the roles and responsibilities of a manager and a leader and apply them in your role. Undertake practical exercises to be introduced to the five key elements of leadership attributes. Communicate for success: Enrich and refine your team briefings and general communication skills. Learn to be assertive in difficult situations and overcome barriers to assertiveness. Know when to use the magnificent seven facilitation techniques. Deliver feedback. Manage team and individual performance: Understand when it is necessary to delegate, and empower individuals through well-planned structures.
