Communication and Image Projection (1 day)
Build self-confidence and
self-esteem
-Reflecting on your self image and projection
-Understanding
the significance of inter-personal skills
-Projecting positivity
Essential
elements of effective communication
-Improve first and lasting
impressions with a positive self-image
-Using effective body language
-Using
positive verbal skills
-Projecting confidence
-Powerful
communications skills
-Effective questioning and active listening skills
Behaviour
-Behaviour
- getting it in perspective
-The four behavioural options
-How our
conditioning prevents us being assertive
-React emotionally or respond
objectively?
The true nature of assertiveness
-Defining terms
- what precisely is assertiveness?
-Breaking the myths and
misconceptions
The benefits of communicating assertively
-How
assertiveness impacts on relationships
-The negative impact of other
approaches
Assertive language
-How we communicate
-The
vital importance of integrity and congruence
-Assertive tone and body
language
Being responsive
-The power of active listening as
an assertiveness tool
-Gaining empathy and understanding
-Identifying
and adapting to a variety of communication styles
Creative Thinking
and Problem Solving (1 day)
The importance of creativity
-Review
your own approach to creativity
-Identify barriers to creativity at work
-Fostering
creativity at work
Creating a creative work environment
-Factors
that influence creativity
-Creative approach and innovation
-Running
a meeting as a creative environment
-Individual motivators
-Managing
the creative entrepreneur
Creative thinking techniques
-Six
thinking hats
-Mind mapping
-Other lateral and logical techniques
-The
"gurus" of creative thinking and rational process
Making
rational business decisions
-Apply techniques effectively and
appropriately
-Introduce the 6 step problem solving wheelFormal problem
solving
-What is a problem?
-Introduce planning, problem solving
-Decision
making and total quality, Kaizen
-Planning in teams
Progressive
Management Skills (2 days)
The essential skills to management
-The
role of the manager
-Qualities of a good manager
-Assess your
current management style
Team management
-How to get your
team working together
-Review the building blocks of effective teams
-Monitoring
the stages of team development
-Identify team roles
Developing
motivation
-Understand what motivates people
-McClelland and
Maslow's Theories of motivation
-How to apply the theory
-Writing
motivation plans
Managing people and performance
-Understanding
reasons for poor performance
-Strategies for managing poor performance
The
true empowerment of delegation
-Do we delegate?
-How do we
delegate?
-The do's and don'ts of delegation
-Delegate to motivate
Effective
use of your time
-Running meetings effectively
-Planning
-Priority
setting
-Dealing with other people's time
Leading the way
-Understand
John Adair's leadership model
-Teams and team working
-Balancing
teams and team roles
-Developing the team
The Manager as a Coach
(2 days)
What is coaching?
-Coaching defined
-The benefits of
coaching
The role
-Qualities of a good coach
-Confidentiality
-Relationship
management
The skills
-Active listening
-Questioning
techniques
-Observational skills
-Giving verbal instructions
-Motivational
and developmental feedback
The structure of your session
-The
seven steps for coaching
-Using the GROW model
-Setting SMART
objectives
-Coaching documentation
-Goals, strategies and actions
framework
Learning theory
-Factors affecting learning
-Learning
styles
-Kolb's learning cycle
-Coaching methods
International
coaching federation
-Understand ICF core competencies
-Understand
ICF code of ethics
Case study and role play
Leadership and
Team Development (2 days)
What is a leader?
-Good and bad leaders
-The
qualities of a great leader
Your leadership style
-Recognise
your strengths
-Adjust your style to accommodate the team
-Providing
direction
-Providing support
Team development
-What's it
all about?
>Confrontation
>Trust
>Communication
>Openness
>Commitment
-Revisit
Tuckman's team development model
-Adopt the appropriate leadership
style for the team's development stage
Team roles
-Allocating
appropriate roles to tasks
-Use leadership skills to promote team
performance
Formal problem solving
-Team based planning and
problem solving
-Understanding the importance of clear objectives
-Using
the six step wheel to plan
-Brainstorming for options
-The
importance of good communication
-Implementing effective listening
Change
management
-Understand the human response to change
-Managing
change using the transition grid
Practical leadership and team
development exercises
-Practise leadership skills
-Learn from
experiential exercises
-Gain feedback from other participants and the
trainer
Celebrate Success!
Other Recommended Programmes
-Maintaining
Motivation
-Strategic Thinking and Business Planning
-The Power of
Influence
-Team Building
