Essentials of Management

Within the tranquillity of the Cotswolds, this residential course will take you away from the distractions of the office and teach you the fundamentals of management. This includes a definition of your role, the role of your team members and how you manage those individuals to achieve optimum performance. You will learn how to deal with difficult people and situations and most importantly how to delegate effectively and why this is so vital. Course Outline: The purpose and responsibilities of management. What your internal customer expects The relationship between the task, the team and the individual How to build better teams and understand individuals to improve workplace performance Management style - which behaviour works and when Developing a more participative style in order to gain buy-in from your team Communicating with impact to increase responsiveness Facilitation techniques for managers. Developing the pull style to gain buy-in from your staff Running team meetings for better results Time Management - maximising your time and that of the team Performance management - setting SMARTER objectives and reviewing progress Motivation techniques Delegating for achievement - a winning 5 part structure that minimises risk Delivering quality feedback, as a motivational and developmental tool