Exceeding Guest Expectations, Impressing Your Guests With Excellence
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I recommned Reception Academy to all who wants to grow in Hospitality Industry. Thnaks you all staff for always helping us .
← | →
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I recomment this 4 week course in Reception Academy. Special thanks to Andrew.
← | →
Course
Online
Know it all about customer relationship!
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Type
Course
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Level
Beginner
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
This course is the perfect choice for those customer care professionals who want to learn how to impress their customers. It is the best choice Emagister.co.uk has if you always have asked yourself how to connect with clients and to influence their purchace decision.
From the comfort of your home and your online connection, it is a 30 day course that enables a self-paced study of the material: you can view it and read it as many times you like as to understand your future client's needs!
Enhance your customer care skills and boost your cv with this online course that Emagister.co.uk has just added to its list! If you are working in a customer care service company and would like to give an impukse to your career from the comfort of your sofa, Reception Academy is definitly your choice.
Facilities
Location
Start date
Start date
About this course
You will become more knowledgeable and gain an invaluable understanding of guest needs and learn how to make a guest feel special by going above and beyond of what is expected.
Not only will you learn to anticipate your guests’ needs you will recognize how to offer solutions in a highly professional manner. Being able to anticipate your guests’ needs will help you greatly in developing your skills and stand out as an exceptional team member.
Customer care professionals or anyone interested in how to manage the subject.
Certification of Completion.
Reviews
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I recommned Reception Academy to all who wants to grow in Hospitality Industry. Thnaks you all staff for always helping us .
← | →
-
I recomment this 4 week course in Reception Academy. Special thanks to Andrew.
← | →
Course rating
Recommended
Centre rating
Ali Saralaba
Vanessa Xavier Dias
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 14 years
Subjects
- Decision Making
- Receptionist
- Persuasion Skills
- Customer Care
- Conflict Resolution
- Problem Solving
- Customer Service
- Communication Skills
- Organizational Skills
- Effective Communication
- Customer Manager
- Customer relationship
- Customer satisfaction
- Hotel reception
- Reception Skills
- Customer Management
- Guest complaint handling
- Hotel Receptionist
- Guest Expectations
- Guest Satisfaction
Teachers and trainers (1)
TBC TBC
Trainer
Course programme
This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary.
Featuring professional audio voice-overs the user can listen to a native English speaker, further improving your English language skills when communicating.
All our courses are designed and created by professionals bearing in mind that learning should be interesting, fun and beneficial to the user.
All online courses are available instantly once purchased.
Topics covered:✅ What is exceeding expectations
✅ What guests expect
✅ Why you must stand out
✅ How the Guest benefits
✅ How exceeding expectations benefits you
Exceeding Guest Expectations, Impressing Your Guests With Excellence