Reception Academy

Reception Academy

Description

Reception Academy's students are trained in accordance with 5 star brand standards of international hotels. Through tailored courses we prepare these skilled candidates to successfully embark upon Hospitality careers. In partnership with over 800 Hotels we maintain a 95% employment success rate for our graduates. As an accredited institution of the BAC we can also offer visa application assistance for Non-EU students, subject to UK visa eligibility requirements.

For more information please refer to our website: http://www.receptionacademy.com

Former Student Reviews
98 opinions
Call and ask the provider
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02079537796

Top courses

Reception Academy
  • Course
  • Online
  • Beginner
  • Different dates available

...or uplifting manner. Use certain lines and words sensibly and create a tone of voice that is unmistakably in line with 5 star standards. All online courses... Learn about: Organizational Skills, Communication Skills, English Language... More


£24
+ VAT
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Reception Academy
  • Course
  • Online
  • Beginner
  • Different dates available

...offer solutions in a highly professional manner. Being able to anticipate your guests’ needs will help you greatly in developing your skills and stand... Learn about: Customer Service, Reception Skills, Conflict Resolution... More


£19
+ VAT
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Reception Academy
  • Course
  • Online
  • Beginner
  • Different dates available

...Learn to use "Buzz Words" sensibly and create a tone of voice that is unmistakably in line with 5 star standards. In this module we cover... Learn about: Reservations Agent, Guest Expectations, English Language... More


£9
+ VAT
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Reception Academy
  • Course
  • Online
  • Beginner
  • Different dates available

...All online courses are available instantly once purchased. Topics covered: ✅ How to behave when interacting with other professionals ✅ Research & Preparation... Learn about: Public Speaking, Customer relationship, Telephone Skills... More


£16
+ VAT
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Reception Academy
  • Course
  • Online
  • Different dates available

...Choose your payment option - Enter your details (including payment details) - You will receive an email confirmation of booking - Please complete the registration... Learn about: Hospitality catering, Basic English Skills, English Conversation... More


£10
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Reception Academy
  • Course
  • Online
  • Different dates available
  • 1 Day
Improve your receptionist skills online!

...Topics covered in the Message Handling Online Course: • How to take a message professionally • Using message templates • Transferring messages into a hotel... Learn about: Telephone management, Professional Writing, Professional Communication... More


£18
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Reception Academy
  • Training
  • Online
  • Different dates available
Become an exceptional salesperson!

...how to offer solutions in a professional way. Being able to understand how to up-sell professionally will help you greatly in developing your skills... Learn about: Negotiation Skills, Sales Training, Sales Strategy... More

PREMIUM COURSE

£25
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Reception Academy
  • Course
  • Online
  • Different dates available
  • 1 Day
Improve your telephone manner

...how to transfer phone calls, handle difficult customers and end a conversation. It is an online course which teaches you telephone handling in just... Learn about: English Conversation, Problem Solving, Customer satisfaction... More


£20
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Reception Academy
Opera PMS Hotel Software - 2 Weekend Course - Accredited by the Institute of Hospitality in City of London
5.0 2 opinions
Reception Academy
  • Short course
  • City Of London
  • Beginner
  • Different dates available
  • 5 Days
Learn Opera PMS and hotel procedures

...Are you looking to gain technical knowledge and skills required to work as a hotel receptionist in the United Kingdom and abroad? The Hotel Receptionist... Learn about: Hotel accounts, Hotel Management, Hotel reception... More


£399 £379
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Reception Academy
Hotel Receptionist & Opera PMS Hotel Software Weekday Course - Accredited by the Institute of Hospitality in City of London
4.8 excellent 57 opinions
Reception Academy
  • Short course
  • City Of London
  • Beginner
  • 29 Oct 2018
  • 20 Days
Start your career in the hospitality industry now!

...Choose your payment option (paid-in-full discounted rate or instalment rate) - Enter your details (including payment details) - You will receive an email... Learn about: 5* Brand Standards, Opera PMS, Interview Techniques... More

PREMIUM COURSE

£799 £759
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Upcoming courses

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Reception Academy
Hotel Receptionist & Opera PMS Hotel Software Weekday Course - Accredited by the Institute of Hospitality in City of London
4.8 excellent 57 opinions
Reception Academy
  • Short course
  • City Of London
  • Beginner
  • 29 Oct 2018
  • 20 Days
Start your career in the hospitality industry now!

...Customer service procedures; Welcoming guests upon arrival and using correct terminology Checking guests in and out and all other booking/reservation procedures... Learn about: Opera PMS, 5* Brand Standards, Reception Skills... More

PREMIUM COURSE

£799 £759
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Reception Academy
Hospitality English - 2 Week Course in City of London
4.5 excellent 5 opinions
Reception Academy
  • Short course
  • City Of London
  • Beginner
  • 26 Nov 2018
  • 10 Days
Learn essential Hospitality English Language!

...The course consists of 30 hours of training divided into 10 days. Candidates will receive a course workbook and will have access to pronunciation checks... Learn about: Customer Service, Intermediate English, Basic English... More


£199 £189
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Reception Academy
  • Short course
  • City Of London
  • Intermediate
  • 06 Nov 2018
  • 8h - 1 Day

...Exceeding Guest Expectations / Going Above & Beyond Become a Guest Hero Reading your guests / Understanding Customer needs Anticipating Guest/Customer... Learn about: 5* Brand Standards, Decision Making, Hotel reception... More


£149
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Reception Academy
  • Short course
  • City Of London
  • Beginner
  • 03 Dec 2018
  • 40h - 2 Weeks

...the art training room where newly learnt skills are put into practice. All classroom sessions are taught and observed by experienced and caring trainers... Learn about: Telephone answering, Incident Reporting, Corporate Receptionist... More


£799
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Opinions (98)

100%
Recommended
4.7
fantastic
Centre rating

Supervision & Leadership 2 Week Course - Accredited by the Institute of Hospitality

A
Anca Dragan
5.0 03/06/2017
What I would highlight: A big round of applause to all this people that had the idea to make such a successful course. I didn't expect that much but I received a lot. Thank you Ramin for your wisdom, patient and encouragement. You are a real example and I would like, one day maybe, to became a good teacher as you are. Thank you again! Maybe I'm not good but from now on for sure I am fantastic! A new future is coming up! Good luck to all my friends from the course!
What could be improved: Nothing.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Opera PMS Hotel Software 5 Day Course - Accredited by the Institute of Hospitality

S
Sonya Markova
5.0 09/05/2017
What I would highlight: I just want to share with you my excellent experience with Reception Academy. I did my course with Pierre last month and I am two weeks away from starting a new chapter of my life. Pierre was not just a great and extremely professional trainer but was also very supportive, funny and truly committed to helps us get the employment we desire! I highly recommend the Opera PMS course to everyone that seeks a career in some of the highest profile hotels in the UK.
What could be improved: Nothing.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Opera PMS Hotel Software - 2 Weekend Course - Accredited by the Institute of Hospitality

M
Michela Porcu
5.0 04/02/2017
What I would highlight: Studying at Reception Academy was one of the best choices that I have ever made. I would highly recommend it to all those people who wants to start a career in the Hospitality Industry.Thank you very much Reception Academy! A special thank to Daniel. This was a wonderful experience with amazing people. My experience was great and I am still riding on that. There is no better place to learn about Opera Software. Thank you very much!
What could be improved: Nothing.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Hospitality English - 2 Week Course

G
Giusy Vitale
5.0 03/02/2017
What I would highlight: I have literally loved the Hospitality English course. I spent such lovely time in the class with my classmates and our teacher, Ramin. He is an excellent trainer who loves his job so much and because of this you can learn a lot from him. I would have liked all of my teacher had been like him. We have learnt, having fun at the same time. I highly recommend Reception Academy to anyone willing to enter the Hospitality Industry.
What could be improved: Nothing.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Hotel Receptionist & Opera PMS Hotel Software Weekday Course - Accredited by the Institute of Hospitality

J
Jusy Campagna
4.0 09/12/2016
What I would highlight: My experience here has been brilliant! Although at first it was kind of hard since I used to work in another place, their staff made me feel comfortable because they were always available in case I need it. The first time I used the Opera system was difficult but as I started practicing it became natural. My teacher, Ramin, is a good person; he was there any time I needed him. He taught us how to deal with a formal interview which was useful for me. Now I’m part of Staybridge Suites' staff in Vauxhall and to finally become a professional in this industry, thank you Reception Academy!
What could be improved: Everything OK
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Hospitality Management - 1 Week Course

M
Michela Porcu
5.0 04/12/2016
What I would highlight: I want to thank Reception Academy and Daniel especially. It has been an amazing experience with wonderful people. I would totally recommend this centre to those people who want to develop a career in the hospitality industry.
What could be improved: All good
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Hotel Receptionist & Opera PMS Hotel Software Weekday Course - Accredited by the Institute of Hospitality

C
Celia Peña Nuñez
5.0 17/11/2016
What I would highlight: Former students told me this was an excellent academy and they weren’t wrong. I can assure you everyone here is always willing to help. Ramin, the teacher, what can I say about him? He’s amazing! He loves his job so he keeps you motivated. The lessons with him were engaging and practical since he gave us examples of how to behave in the front desk. The content is interesting too because you learn how to answer calls, how to prepare a CV or handle an interview. Totally recommend this experience!
What could be improved: All good
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Hospitality English - 2 Week Course

E
Elena Delaurenti
4.0 01/11/2016
What I would highlight: The Hospitality English Course was excellent. Found the teacher very kind, patient and careful. The simulation was a big help to me, since I feel more confident after have faced some little situations, and this definitely will make an exceptional receptionist. The environment is professional too, thanks Reception Academy!
What could be improved: Everything OK
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Hotel Receptionist & Opera PMS Hotel Software Weekday Course - Accredited by the Institute of Hospitality

E
Esmee Jonker
5.0 22/09/2016
What I would highlight: I finished a 4 weeks course and I can say that it totally worth. Daniel and Pierre, the teachers, knew what they were imparting. They made it exciting-make it fun since they are experts about hospitality. I enjoyed all the classes, thank you for everything.
What could be improved: Nothing
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Hospitality English - 2 Week Course

V
Vicky Chorghe
4.5 09/09/2016
What I would highlight: I’m deeply thankful with Reception Academy and Ramin, my instructor, since he is the best. I would like to attend more classes, learning is great!
What could be improved: Nothing.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Hotel Receptionist & Opera PMS Hotel Software - Weekend Course - Accredited by the Institute of Hospitality

M
Mirela Stankova
4.5 30/07/2016
What I would highlight: The learning, demonstrable skills and well disposed state of mind of the staff are the right way to achievement. I would cheerfully prescribe RA to companions.
What could be improved: It was good.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Hotel Receptionist & Opera PMS Hotel Software - Weekend Course - Accredited by the Institute of Hospitality

G
Giuliana Faja
4.5 30/07/2016
What I would highlight: Hello there, I'm more than elated to authenticate my cognitive content with Reception Academy. I had a generalization that all the team is superior, skilled and consenting. The course that I accompanied, Opera Pms, is unquestionably grotesque, I did relish very much and from the first day I had generalized that it was so intriguing. They help me when I had grimness in every possible way and till present day, on the Graduation day, I'm very contented and I'm affected more and more with this Academy which made me sincere and reasoned. Now, I have the outlook to start the career in hospitality and this is my obligation to them. I will recommend this course to everyone who likes hospitality and want to hunt for a job in this sector as they give you a great possibility and is the best that you can find in and hospitality. A special obligation to Daniel and Ramin, my tutors.
What could be improved: Everything OK.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Hotel Receptionist & Opera PMS Hotel Software - Weekend Course - Accredited by the Institute of Hospitality

V
Vittoria Pili
4.0 30/07/2016
What I would highlight: My four week training with Reception Academy was completely fantastic. You will get well embattled to start your career in a 4-5 stars hotel, you obtain the self-assurance you need to prove once you apply for jobs and if you really want it you will get your dream job. Also your tutors are always there to support you during the course and even after that. A special obligation to my tutor Ramin.
What could be improved: Nothing was bad.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Hotel Receptionist & Opera PMS Hotel Software Weekday Course - Accredited by the Institute of Hospitality

C
Csilla Jánó
4.0 24/07/2016
What I would highlight: I’ve found my experience here unique! Starting with the Opera system was hard at first but we practiced so much that we became experts. Big thank you to Daniel, who helped me and made me laugh a lot. This is the best centre if you want to find opportunities as a receptionist. Absolutely loved my class!
What could be improved: Nothing
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Hotel Receptionist & Opera PMS Hotel Software Weekday Course - Accredited by the Institute of Hospitality

M
Martina Di Salvatore
4.5 11/07/2016
What I would highlight: I’ve found the people very friendly. The lessons were useful, so much that I think enrolling this centre has been one of the best decisions I’ve ever made. Plus, I currently have a good job, so I can say it worth. Thank you!
What could be improved: Nothing.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Hotel Receptionist & Opera PMS Hotel Software Weekday Course - Accredited by the Institute of Hospitality

R
Richard Quartey
5.0 08/07/2016
What I would highlight: It’s an unforgettable experience! I completed the Hotel Receptionist and Opera PMS Course and sincerely, I find it one of the best achievements I’ve ever had. I’ve learnt new things about the hotel industry that you cannot easily find it somewhere else. Pierre was my teacher and he was fantastic, he truly makes you enjoy what you learn. I’ve made friends too! I totally recommended this course, thank you for everything.
What could be improved: All good
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Hotel Reservations Agent & Opera PMS Hotel Software - 4 Week Course - Accredited by the Institute of Hospitality

A
Anonymous
5.0 08/07/2016
What I would highlight: Before enrolling in this course, I visited the Reception Academy and Ramin welcomed me and answered all my questions. The staff was very friendly too. I learned about Opera and upsell techniques, but this course also focused on the practice. Just after I finished this course, I got interviews and shortly after that I received a position I wanted because they also help you to write your CV and prepare you for interviews.
What could be improved: Nothing bad.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Hotel Receptionist & Opera PMS Hotel Software - Weekend Course - Accredited by the Institute of Hospitality

E
Emanuela Pisoni
4.0 01/07/2016
What I would highlight: On my graduation day I had the first interview; one week after then, a 4 Star Hotel offered me the Reception position .... A blessing from heaven:) Reception Academy is a genuine chance to learn Hospitality, a genuine course managed by all in the group: educators and Administration division. I might want to express thanks to my phenomenal instructors Pierre and Daniel for offering to us their huge learning and involvement in Hospitality Industry and supporting us at whatever time.
What could be improved: It was good.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Hotel Receptionist & Opera PMS Hotel Software - Weekend Course - Accredited by the Institute of Hospitality

M
Marco Ruta
5.0 01/07/2016
What I would highlight: Thank you Reception Academy. Reception Academy is really not recreational, it is real, unrelenting, ambitious and of course, mirthful as well. The tutors are doing their job perfectly, and specially Ramin, my tutor. He has a great heart for his students, he's really forbearing and he cares about hospitality. He takes everything earnestly, and do his job. Well, I am internalizing a lot. I find this Academy really professional. Obliged Reception academy.
What could be improved: Everything OK.
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)

Hospitality English - 2 Week Course

A
Ania Jakimiuk
4.5 20/06/2016
What I would highlight: You guys are great! Thank you for everything you’ve done for me. This course has helped me to improve my language skills. The teacher was totally professional, always ready to help. I hope I can come back some other time.
What could be improved: Nothing
Would you recommend this course?: Yes
Did this opinion help you? Yes (0)
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Reviews gathered by Emagister & iAgora

Achievements for this centre

2017

How do you get the CUM LAUDE seal?

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 8 years

Teachers and trainers (1)

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Trainer

History

Reception Academy was founded in 2008 as a result of a severe shortage of skilled and fully trained hotel receptionists in London. The founding team worked in hotels themselves at that time and decided to create a concept that would help young people to obtain the skills at an affordable price. The finished concept was presented to multinational hotel chains and it soon became clear that graduates from Reception Academy would have a great deal of knowledge which is relevant to hotels, giving graduates from Reception Academy a clear advantage over other applicants. The product has been improved ever since and Reception Academy is currently working on further training courses such as Online Training, Reception Supervisor, Reservations Agent, Hotel Accountant etc. Same concept, same great training, same job opportunity at an affordable price. Hotels today greatly benefit from Reception Academy students as they simply log on to our website and select the students they like. Simple!

Advantages of studying here

Practical Training - Connection with hotels leading to job possibilities - Fun and informative course