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The Global Customer
Course
Online
Description
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Type
Course
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Methodology
Online
Companies and customer service providers who want to be competitive, both at home or abroad, need to understand the impacts that globalization and diversity have on their business. Companies that don’t focus on this ever-growing and economically-empowered customer base will soon lose business to their competition. To better serve these diverse cultures, first seek to understand them. Most companies have seen a surge in both global services and diverse customer bases in recent years. This course discusses several aspects of globalization and customer diversity.
Reviews
Subjects
- IT
- Global
Course programme
By the end of this course, the learner will be able to:
- Define globalization
- Differentiate between outsourcing, near-shoring, and home-shoring
- Define cultural diversity
- Recall how to maximize global diversity
- List tips on cross-culture communication
ed-next is the distance e-learning provider of choice. We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses. A recent and very exciting move has been our partnership with the University of Derby to enrol students on its highly respected undergraduate and postgraduate degree courses. As it’s so expensive ed-next’s comprehensive portfolio of courses addresses a huge range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation, so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation.
Additional information
All materials are included in this course.
The Global Customer