How to Manage Conflict

City College Plymouth

Course

In Plymouth

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Description

  • Type

    Course

  • Location

    Plymouth

  • Start date

    Different dates available

Level Two Learn and practice the essential techniques and tips on how to manage difficult situations and conflict in the workplace. Learn how to handle confrontational situations with confidence and create positive outcomes.

Facilities

Location

Start date

Plymouth (Devon)
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Saltash Road, Keyham, PL2 2DP

Start date

Different dates availableEnrolment now open

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Subjects

  • IT
  • Conflict

Course programme

On successful completion you may progress to other business and management related College workshops or courses.


  • Understanding conflict and why it happens.
  • Recognise the impact of behavioural types.
  • Consider routes to conflict management and resolution.
  • Communicate effectively and compassionately.
  • Keeping control of the situation.
  • Listening and questioning skills to create empathy.

See related categories

How to Manage Conflict

Price on request

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