Performance Management

Module 1 - Building High Performance Teams

• A Changing Structure
• Types of Teams
• Team Norms
• The TORI Team Building Model
• A Team’s Activities
• The Five Stages of Team Development

Module 2 - Performance Appraisals

• Performance Appraisals Done Well
• Errors We Make
• Types of Performance Reviews
• Choosing What Works
• Formal, Annual, or Semi-Annual Review

Module 3 - Performance Management Process

• The Performance Management Process
• Setting Goals with SPIRIT
• The Performance Management Cycle
• Setting Standards

Module 4 - Conducting Effective Performance Reviews

• Creating a Performance Development Plan
• Feedback and Communication
• Listening Skills
• Communication Strategies
• Giving Feedback
• Accepting Criticism

Module 5 - Planning the Interview

• Preparing for the Interview
• The Interview Format
• Probing Techniques
• The Critical Incident Technique
• Post-Interview Checklist

Module 6 - Maintaining Performance

• Maintaining Performance
• Handling Performance Problems
• The Part Where Someone Gets Fired
• Performance Management Checklists

Module 7 - Motivating Employees

• Motivational Aspects
• What is Motivation?
• Corporate Reputation
• Developing Pay Structures
• Plus more

Module 8 - Knowledge Management

• The Business Case for Knowledge Management
• The Knowledge Management Mix
• The Knowledge Management Framework
• ITandD’s Conundrum
• Workshop Wrap-Up

Module 9 - Talent Management

• What is Talent Management?
• A Focused Effort to Manage Talent
• Risk Assessment
• Developing Your Vision
• Understanding Competencies

Module 10 - Succession Planning

• Defining a Succession Plan
• Components of the Plan
• Success Model
• Setting the Scope
• Risk Assessment
• Gathering Information
• Forecasting Needs

Module 11 - Closing Generation Gap In The Workplace

• History in Brief
• Finding Common Ground
• Understanding the Numbers
• The Value of Planning
• Coaching and Mentoring
• Retention Considerations
• Filling in the Gaps

Module 12 - Delegating For High Performance

• Defining Delegation
• Four Basic Steps to Delegation
• Levels of Delegation
• Lateral Delegation
• Employee Motivation
• The Delegation Meeting
• Monitoring Delegation
• Practicing Delegation
• The Ingredients of Good Feedback

Module 13 - Managing Virtual Teams

• The Virtual Workplace
• Choosing the Virtual Team
• Leading Virtual Team

Module 14 - Managing Change

This module covers the following topics:

• About Change
• Key Factors in Successful Change
• Time Management Tips and Tricks
• Plus More

Module 15 - Measuring Results

• Setting the Framework
• Kirkpatrick’s Evaluation Model
• The Return on Investment
• Presenting Training Results

Module 16 - Time Management For A Peak Performance

• What is Time Management?
• Setting Goals
• Planning Tips and Tricks
• Setting Priorities
• Making Decisions
• Delegating

Module 17 - Personal Productivity

• Understanding Personal Efficiency
• Time Management vs. Personal Productivity
• Development of Right Attitude
• Creating a Personal Vision Statement
• Identifying Dreams and Setting Goals

Module 18 - Creating Positive Work Environment

• What Does a Positive Environment Look Like?
• What Can I Do?
• Team Player
• Effective Workplace Relationships
• Working Cooperatively
• Managing Conflict