Human performance measurement in financial services

Background
A key to the success of any Financial Institution is the quality and performance of its executives and staff. In addition remuneration is the largest or second largest cost in any Financial Service Operation. Consequently optimum performance from executives and staff is critical.
How to measure, what to measure and the Performance Measurement framework in Financial Services is the objective of this two day course.
It is a successful course since -how to- is covered as well as -what to do-. It also recognises the importance of focusing on key and accurate measures.
Lastly, it also covers how to identify both Poor and Star performers.

Objective
-Explain the key steps and their role in Performance Management.
-Demonstrate competent objective setting using CSMART principles.
-Recognise how competencies impact on the overall assessment
-Demonstrate coaching techniques to improve a team member-s performance
-Demonstrate effective assessment interview techniques.
-Be able to differentiate performance within a team using recognised Performance Management tools.

Delegates
HR Executives in Banks, Stockbrokers, Life Assurance and other Financial Service companies.
Operations Managers and Directors
Anyone responsible for and supervising staff in the Financial Services