Introduction To Management

Being today's manager
-Define the role of the manager
-Self assessment
-Setting standards for yourself and others
-Responsibilities, context and challenges
-Characteristics of an effective manager
The management process
-Agreeing goals
-Setting SMART objectives
-Action planning
-Involving the team
-Allocating work
-Supporting and monitoring results
Managing yourself and your time
-Time stealers
-Prioritising tasks
-Focusing on results
Developing your management style
-Using your personal style to maximise results
-Personal strengths and blind spotsCommunication
-Effective listening
-Powerful questioning
-Assertive communication
Delegation and motivation
-Getting the best out of people
-Developing and 'stretching' people
Managing people and performance
-Strategies for managing difficult people and situations
-Coaching for performance
-The performance management process
Action planning
Review of Programme
Other Recommended Programmes
-Progressive Management Skills
-Creative Thinking and Problem Solving
-Maintaining Motivation
-Essential Business Skills