The essentials of leadership
OverviewNot everyone is a born leader - but anyone can become a
better leader. This programme shows how. It is based on the
tried-and-tested action-centred leadership concept, as formulated by John
Adair, which defines the three elements of leadership as achieving the
task, managing the team and managing individuals. The simplicity of the
model makes it easy to understand, remember and apply and its infinite
adaptability helps explain its long-standing popularity. This programme is
based around the model and is ideal for getting your managers thinking
about their management style and their approach to leadership.
FormatThis highly practical and participative one-day course uses a
mixture of formal tutor inputs, practical exercises and tutor-facilitated
discussion.
Depending on the number of participants and their
pre-course skills levels, it may be preferable to run this programme over
two days rather than one.
The expert trainerJocelyn is a
highly experienced and very popular management trainer. After fifteen
years as a training manager within blue-chip organisations such as Mars,
she established her own consultancy in 1998. A passionate advocate of
training for a reason, Jocelyn has a practical approach to training which
focuses on giving participants and organisations relevant knowledge and
skills improvement which is immediately transferable to the workplace.
A
published author of training materials (including Contact Centre
Management), her many clients cover an impressive range of sectors,
including manufacturing, telecoms, retail, film and music, local
authorities and universities. Equally impressive is their appreciation of
her work, as the following comments show:
'I would like to take the
opportunity to thank you for the recent telephone training course that you
prepared and tutored for my Customer Services Department. The content was
well received, and accurately reflected the day to day issues that occur
on a busy desk. I have since reorganised the department to take advantage
of the new professionalism÷ and it has made a big difference. Given the
success of the proactive telephone selling course you prepared and ran for
me a few years ago ÷ I just knew it would be a success.'
Philips
'This
was clearly an excellent course. It really brought the best out of the
managers. You've given them a foundation for the rest of their working
lives.'
PPL
'I would like to take the opportunity of thanking
you for the way you worked with us to make a great success of the
induction programme for the Centre. It was a pleasure working with you in
partnership.'
One 2 One
Course outline
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The qualities of a good leader
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The actions of a good leader
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Understanding team roles
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Motivational factors
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Team, task and individual approach to leadership
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Leadership exercises
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Team tasks set - Managers 'manage'
